Feedback for Implementation of Continuous Quality Assurance for Medication Safety

Pharmacist  ·  April 1, 2017

Great idea on third party reporting and learning from trends and wide-spread practice issues. CQI/CQA programs are not a new idea. I worry about the reality of putting theory into practice. Just in the last 2 years, there have been a lot more administrative and bureaucratic downloading to pharmacy managers, pharmacists and pharmacy staff. Is the pendulum swinging too far to the other end without true consideration on the impact and consequences to developing a stronger profession and higher level of quality real-time patient care? As a pharmacist for over 3 decades, I have seen numerous changes that have not resulted in better and true value-add patient care but, on the contrary, more transaction, self-promoting and self-preservation fueled actions and outcomes. It is deeply concerning to see what has and is still happening to the profession and thereby patient-care. Unfortunately, the matter of patient safety is much broader than CQA and requires us to have a completely different mindset on changing how interprofessional and pharmacist-patient interactions occur in daily real-time practice to solve the real and complex health care issues today. I also think that the influencers, leaders and people with authority need to look at the puzzle and think very differently, thereby flipping the model upside down and even sideways if need be. Outcomes have a big part to play in driving an individual's actions.

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