Feedback for Implementation of Continuous Quality Assurance for Medication Safety

Pharmacist  ·  April 13, 2017

Implementation of Continuous Quality Assurance for Medication Safety This program would definitely benefit any practice; however we already have an organization that has started and implemented such a program. ISMP has a national incident reporting system. To prevent duplication in implementing the CQA program, ISMP should be approached/involved to identify the barriers especially with the retail community. For any program to work, we require:

  1. Concise Guidelines on exactly what should be reported, easy forms to fill (independent, franchise,… to have it on line), reporting system changes
  2. Education “Pharmacists must learn to detect medication errors, actual or potential, to understand their causes, and to propose system wide changes to reduce the risks to patients” David U, ISMP
  3. Accountability. Who is accountable to fill and document errors especially if manager is the owner/ pharmacist on duty and what incentive would be provided to stores to report medical errors?
  4. Support. Overall support from all pharmacists to embrace this program. Support from manager/owner/associate to make changes i.e. scheduling, increase staffs. We are trying to improve our profession with added value to our services i.e. injection, minor ailments,…. and thus adding more administrative and bureaucratic work on pharmacists/technicians/manager. Overstressed and overworked pharmacists will make errors.
  5. Sharing Data collection from third party to provide quality improvements. Sharing process to help understand what mechanism needs to be in place to minimize errors in retail stores or hospitals.

Support, thinking outside the box and culture shift would be required from our College as well as throughout the healthcare community to see this program accepted and succeed.

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