Feedback for Implementation of Continuous Quality Assurance for Medication Safety

Pharmacist  ·  April 27, 2017

I applaud this initiative. I think error reporting is educational. However, it completely ignores what is causing most errors in the first place: exhaustion. So many pharmacies are understaffed, and have pharmacists working 12-16 hours without a break. Head offices continue to push for speedy MedsChecks and other professional services but then base number of pharmacy assistant hours on number on prescriptions processed per hour. Finally, pharmacies are losing so much funding due to government policies. For example, if a patient insists on monthly filling but does not qualify, the PHARMACY must absorb the cost, because the government has specifically forbidden pharmacies from charging the patient or third-party. The OCP has some role to play in this, especially labour standards. Instead, we are now adding MORE paperwork. Also, some education needs to be done on the importance of error reporting. When I report an error, my assistants and even fellow pharmacists get mad because I "wrote them up".

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