Filing a Complaint with the Ontario College of Pharmacists


To initiate a complaint, please follow these important steps. All information gathered as part of a College investigation needs to be documented; therefore, your complaint and other supporting information must be in writing.

Step #1: Review the Complaints Process

Step #2: Print and Complete the Complaint Form (signature required)
Please print out the complaint form, complete, sign, and attach documentation and details of complaint as required.

Step #3: Attach detailed description of complaint in writing
Please provide on a separate sheet, a detailed description of your complaint, including the following for each incident that is being reported:

  • Specific date(s) of occurrence
  • Name or description of witnesses to the occurrence
  • Detailed description of occurrence
  • Have your concerns been brought to the attention of the pharmacist? If so, what was the outcome?

Step #4: Attach any supporting evidence
Please forward all supporting evidence such as; prescription receipts, labels, vials of medication.

Step #5: Mail (or fax) the completed complaint form, description and evidence to:
Ontario College of Pharmacists
Investigations and Resolutions
Attention: Complaints Officer
483 Huron Street
Toronto, ON M5R 2R4
Fax: (416) 847-8222