The Ontario College of Pharmacist's key role is to ensure that all pharmacists provide every Ontario patient with high quality, ethical care. However, if you are concerned about the way your pharmacist has treated you, we’d like to hear from you…

What you should do if you are not satisfied with the care you received from a pharmacist:
We encourage you to first discuss the problem directly with the pharmacist. If you are not comfortable talking about your concerns with the pharmacist, every pharmacy has a Designated Manager who is responsible for the systems and procedures of the pharmacy and would address your issues with you. If you still have concerns, please contact us. You can discuss your issues in confidence with experienced College staff.

How to contact the College:
Ontario College of Pharmacists
483 Huron Street
Toronto, ON M5R 2R4
Attention: Investigations and Resolutions
Phone: (416) 847-8272
Toll-free: 1-800-220-1921 ext. 272
Fax: (416) 847-8222

Most times, we are able to resolve a concern by talking with you and by contacting the responsible pharmacist to make him or her aware of the situation and discuss the issues. We only contact the pharmacist about your situation if we have your consent to do so. Often your concerns can be addressed either by an explanation of pharmacy policies, or by discussions between all parties involved. If a resolution can not be reached, you would be asked to put your complaint in writing.

How to file a complaint:
If you decide to make a formal complaint, you are required to submit your complaint to us in writing. We will need to have the following information:
a clear statement that you are submitting a complaint

• as much detail as possible about your concerns and the person that you are complaining about
• the names and contact information of other health-care practitioners or other persons that may have relevant information
• your daytime phone number and your mailing address