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August 18, 2016 Printable Version

Close-Up on Complaints: Clear and Transparent Communication Key When Offering Professional Pharmacy Services

Close-Up on Complaints - Ontario College of Pharmacists

In the Summer 2016 issue of Pharmacy Connection, our “Close-Up on Complaints” article outlined a case that demonstrated the importance of:

  • Being upfront with patients regarding the cost for pharmacy services
  • Clearly establishing and communicating a professional and ethical process that respects patients’ rights to transfer their prescriptions in a timely manner 

As a pharmacist or pharmacy technician, it’s important to remember that your primary focus should be the well-being and best interests of your patients. We encourage you to read the full “Close-Up on Complaints” article to learn more.


A Wealth of Practice Resources at Your Fingertips: CE Listings

Continuing Education Resources

Soon, students will be thinking about going back to school. But it’s not just students who can benefit from continuing their learning in September – you can too!

As a regulated healthcare professional, you’re required to maintain your competence and participate in professional development activities throughout your career.

The continuing education (CE) tool on our website makes it easy to search through hundreds of professional development activities covering topics such as cancer therapy, diabetes, ethical, legal, and professional issues, geriatrics, women’s health, and more.

Take advantage of these continuing education resources today!


Becoming a College Assessor for PACE: Our Most Frequently Asked Questions

Practice Assessment of Competence at Entry (PACE)

The College is developing a new model to assess applicants’ readiness for practice called Practice Assessment of Competence at Entry (PACE). Following evaluation and OCP Council approval, PACE will replace the College’s current Structured Practical Training (SPT) program as the practice registration requirement for all applicants. The College has been recruiting experienced pharmacists to become volunteer assessors for PACE in preparation for the launch. Get a helpful overview of the PACE program in the Summer 2016 issue of Pharmacy Connection.

On the College website you can find “Common Questions from PACE Assessors,” which is a compilation of our most frequently asked questions about the program. As a volunteer assessor, the program is a great professional development opportunity and gives you the chance to give back and help mold the future of the pharmacy profession.

To learn more about PACE and apply to become an assessor, visit the Key Initiative on the College website.

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Ontario College of Pharmacists
483 Huron Street
Toronto, ON M5R 2R4