Confronting Medication Incidents – A Fresh Approach (OPA)



The Confronting Medication Incidents – A Fresh Approach program is an online learning program developed by the Ontario Pharmacists Association (OPA) for pharmacists and pharmacy technicians who wish to develop a better understanding of the frequency, causes, and handling of medication incidents in practice.

Learning Objectives:
Upon completion of this program, participants will be able to:
•Describe the scope of medication incidents as it pertains to pharmacy practice
•Discuss current initiatives to reduce medication incidents
•Discuss how failure modes and effects analysis (FMEA) can help prevent incidents
•Explain the importance of reporting incidents
•Discuss how to institute and follow a procedure for dealing with, and preventing, a medication incident, including identification, communication (with patient, physician, staff, etc.), documentation, and follow up
•Apply principles of root cause analysis (RCA) to help identify underlying causes of an event
•Discuss the medication safety self-assessment of an individual practice site and how to develop a patient safety plan

For More Information

Please contact OPA’s professional development team by phone at
416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at