Optimizing Patient Care Series: What Can You Do For Me? Managing Relationships with Patients (UofT)

Online

Summary

This module identifies the difference between customers and patients, provides new methods to manage patient expectations, and offers examples to enhance dialogue between pharmacists and patients about the expanding scope of practice and the role of the pharmacist in the healthcare team.

For More Information

Website: http://cpd.pharmacy.utoronto.ca/opc/modules/modules.html