Frequently Asked Questions

What’s the minimum number of hours the pharmacy must be open?

Hours of operation are at the discretion of the Designated Manager and not mandated by OCP nor a legislated requirement.

The number of hours a pharmacy is open should be consistent and communicated to the public, who should know when a pharmacist is available to dispense prescriptions or answer questions about medication.
Changes to a pharmacy’s hours should be emailed to pharmacyapplications@ocpinfo.com.


What’s the minimum distance required between pharmacies?

The distance between pharmacies is not mandated by OCP nor a legislated requirement. You may wish to check with your municipality regarding by-laws or zoning restrictions that may apply to your proposed location.


What are the requirements to open an online pharmacy?

A Certificate of Accreditation may only be issued to a “bricks and mortar” pharmacy at a specific municipal address. There is no separate class of accreditation for online or internet pharmacies.

All pharmacies must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act and as established by the College. Please refer to Accreditation and Operation of a Pharmacy - Guidance for Pharmacy Professionals for more information and links to the relevant resources.

An accredited pharmacy may conduct business over the internet according to OCP’s POLICY - Operating Internet Sites.


What are the requirements for a pharmacy that is: not open to public, mail order only, clinical services only, compounding only, etc?

All pharmacies, regardless of the nature of the business or services provided, must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act and as established by the College.

Please refer to Accreditation and Operation of a Pharmacy - Guidance for Pharmacy Professionals for more information and links to the relevant resources.


Does the counselling area need to be a separate room?

The College’s requirement is for the pharmacy to have a separate and distinct patient consultation area in the pharmacy offering ‘acoustical privacy’. This ensures patients can talk to the pharmacist in an area of the pharmacy to discuss their medications or health without being overheard by other customers.

It is up to the Designated Manager to determine what is appropriate for their space. Once Pharmacy Applications has accepted the completed application, a Practice Advisor is assigned to review your floor plan and follow up with you with any concerns.


How do I change the trading name of my pharmacy?

To change the trading name of a pharmacy, the Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the current trading name, address and accreditation number of the pharmacy, the new name by which the pharmacy will be known to the public and include a copy of the prescription label for the pharmacy with the new trading name.
Send all requests to pharmacyapplications@ocpinfo.com


How do I change my pharmacy’s dispensing fee?

To change the dispensing fee for a pharmacy, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the current dispensing fee, the new dispensing fee and the effective date of the change.
Send all requests to pharmacyapplications@ocpinfo.com


How do I change my pharmacy’s operating hours?

To change the pharmacy’s operating hours, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the new hours of operation and the effective date of the change.
Send all requests to pharmacyapplications@ocpinfo.com


How do I order new signs?

For a new pharmacy opening, the Community Practice Advisor will bring the Point of Care sign, the Usual & Customary Fee and Notice to Patients signs at the accreditation assessment.
For any other situation, signs can be ordered by email: FOS@ocpinfo.com.


Who can I contact if I have other questions?

Contact Pharmacy Applications & Renewals if you have questions or want more information about purchasing, relocating or opening a new pharmacy; changing the name of a Designated Manager; updating the list of staff authorized as narcotic signers; changing the pharmacy’s hours of operation; changing the pharmacy’s dispensing fees; completing the annual renewal; other questions about opening or operating a pharmacy in Ontario.
Email: pharmacyapplications@ocpinfo.com
Phone: 416-962-4861 ext. 3600
Fax: 416-847-8399