Your Rights

As a patient you are entitled to a high standard of care. You have the right to:

  • Ask your pharmacist to talk to you in a private or quiet area of the pharmacy to discuss your medications
  • Ask your pharmacist to set aside more time to meet with you if you have more questions about your health and medications
  • Be assured that all of your personal information is kept confidential by your pharmacist and all pharmacy staff
  • Talk to your pharmacist or manager of the pharmacy if you are not satisfied with the services or care you received
  • File an official complaint or raise your concern with the College if you are not satisfied with the care you received from a pharmacist or pharmacy technician