Public

All pharmacies accredited by the Ontario College of Pharmacists (College) are “bricks and mortar” pharmacies within the province. These pharmacies may sell medications over the internet according to the College’s policy on Operating Internet Sites. This policy requires the pharmacy’s website to have its accreditation (license) number and the name of the Designated Manager so it can be verified on the College’s public register.

College staff cannot direct a registrant to provide a specific treatment or service. For example, the College cannot direct a pharmacy to dispense medication or refund a fee.

There is no time limit to filing a complaint. However, the College recommends you file your complaint as soon as possible so both parties are able to recall the events in question.

No. The College cannot make laws or rules for the practices of employers, insurance companies or pharmaceutical manufacturers. As PPNs are established by employers who negotiate and purchase group benefit plans from third parties on behalf of their patients, we do not have any current ways to limit their use.

However, we are exploring a number of options to address our concerns and will focus on taking direct action where we have the authority to do so.

We also believe that business models that restrict patient choice are another example of business pressures being applied to pharmacy decisions that interfere with pharmacy professionals’ ability to deliver the kind of care they want to provide to their patients.