College Operations Update in response to COVID-19

Posted:Jul 2nd, 2020
Read Time: 2 Min Read

If you are a pharmacist or pharmacy technician looking for information and resources related to COVID-19, please visit the COVID-19: Information for Pharmacy Professionals webpage.

If you are a patient, please visit the COVID-19 Information for Patients webpage.

Updated April 13, 2021

Since the declaration of the state of emergency in Ontario, the College has maintained its operations to support a sector deemed an essential health service in the province. During this time, a number of adjustments were made to how we operated as we focused our efforts on supporting the profession while maintaining our regulatory duty to protect the public. As the province implements its reopening strategy, the College is moving forward with making further adjustments to its operations and activities while respecting ongoing public health measures.

College offices

As of Monday, July 6, 2020:

  • The College will maintain virtual operations until further notice.
  • The College head office at 483 Huron will be open to staff who choose to work from the office and continues to be open for deliveries and vendors. Visitor restrictions remain in place; all visitors must follow precautions while onsite. The offices at 186 St. George will remain closed until further notice.
  • Switchboard hours of operation will be 830am to 5pm, Monday to Friday. All departments continue to be accessible by phone and email during regular business hours.
Board and Committee meetings

All onsite meetings, including Board (Council) and all Committee meetings, will be held virtually (remote meetings) until further notice.


All discipline hearings, including pre-hearing conferences, will continue to be held virtually until further notice.


Starting on July 6, 2020, applications for Structured Practical Training (SPT) and Practice Assessment of Competency at Entry (PACE) will be available. Applicants who are eligible to apply for SPT or PACE will be able to access the application in the College’s Online Services portal. Due to COVID-19 precautions implemented in most practice sites, there will be some limitations on the availability of practice sites and preceptors/assessors.


The exam is offered in a computer-based format in select test centres and online by remote proctor. For updates regarding the Jurisprudence exam, including upcoming dates, please visit the JP exam webpage.

Operational and Practice Assessments

Effective August 1, 2020 and until further notice, the College will conduct the majority of operational and practice assessments through comprehensive virtual meeting formats (remote video assessments). College advisors will continue to thoroughly assess pharmacies and registrants against all established relevant standards; in-person assessments will be conducted on a case-by-case basis. Read our “Information About Remote Assessments” news post to learn more.

The College fully supports pharmacies and hospitals as they continue to support their patients and the delivery of high quality patient care and participate in broader COVID-19 assessment testing and/ or vaccination programs. If you or your pharmacy requires a deferral of your assessment(s), please contact your practice/ operational advisor who will work with you to reschedule as appropriate. We understand the broader public health work and contributions pharmacy teams are currently engaged in and are fully supportive of these activities.

Complaints, Reports and Investigations

The College’s Complaints and Reports intakes team continues to operate as usual. Investigations will continue to be conducted virtually until further notice. Please note that College investigators may require in-person visits to pharmacies, to be determined on a case by case basis.

All other programs and departments are operating and continue to be accessible during regular business hours. Please use the Contact Us page to connect with the appropriate department. Should you have any questions about these measures, please email