When entering prescriptions in a community pharmacy, pharmacists and pharmacy staff often encounter adjudication issues with ODB or third-party insurance. These issues are usually time sensitive in the busy pharmacy setting, and potentially lead to delay or interruption of treatment. This program will provide an overview of various insurance plans that pharmacy professionals may encounter during their daily practice and teach participants how to manage such issues as they arise. Also, the program will introduce real examples of common issues and how they are solved. At the end of the program, the participant will feel confident in his or her knowledge of the adjudication system and will be able to resolve the most commonly encountered billing issues.