This course will provide you with knowledge and communication techniques for handling difficult situations that may arise when patients question the medication that they are receiving. Module 1 provides background knowledge to answer patient questions, while Modules 2 and 3 review communication skills and demonstrate techniques to answer patient questions about generic medicines.
- Module 1: Helping Patients Understand Bioequivalence
- Module 2: Communication Principles for Handling Difficult Situations
- Module 3: Common Patient Questions and Encounters