Summary
Drug interactions can cause serious harm and they can be missed when prescribers and pharmacists are not aware of some drug use. Pharmacy technicians with their knowledge of products, interaction with patients buying OTCs, and their ability to take thorough medication histories, can help identify patients who are at risk of harm from drug interactions. This module covers scope of practice, the language and types of drug interactions, and offers suggestions on how pharmacy technicians can identify and refer patients in need of further assessment to pharmacists.