Continuous
quality improvement, or CQI, involves a set of actions that lead to
improvements in healthcare services and patient outcomes. Implementing
the appropriate framework is essential in ensuring that practitioners
are delivering the best possible patient care and that medication
incidents and near misses are being properly dealt with.
All pharmacies are required to have a
defined process in place to identify and resolve systemic issues, share
learnings with team members, and implement appropriate changes
accordingly.
Learn more in the CQI Benefits Patients in Community Pharmacies article, published in the Winter 2015 edition of Pharmacy Connection.