How to Report
Pharmacy professionals: There are several ways you can share your experiences with business pressures with us.
- Use our online business pressures reporting tool – a convenient way for you to share your experiences. Provide as much detail as you want, including attachments. Online form submissions are sent to us anonymously.
- File a report or a complaint – this is an important way for us to get the information we need to take action on these issues. Reports and complaints are not anonymous.
- Contact our Practice Consultants – if you have a practice related question or wish to seek guidance on your own professional obligations and those of pharmacies, you can reach out to this team who can point you in the right direction.
The College will use the information we receive to track and look into concerns about business pressures that get in the way of pharmacy professionals’ ability to deliver the care they want to provide to their patients, or that negatively affect their personal well-being.
Three Important Things to Know Before Sharing Information
- Our online business pressures reporting tool is anonymous. However, this means we cannot follow up with you and or seek further information so please provide as much information as possible when you submit.
- We need proof to take action. Please provide as many screenshots, recordings, emails and notes as you can (redact necessary information to maintain your anonymity). Allegations without some corroborating evidence may not be actionable.
- The online reporting tool is not the same thing as filing a complaint or reporting information to the College. While filing a complaint or reporting information is not anonymous, it does allow us to follow up with you as needed. If you file a complaint, you will also be informed of the outcome of the complaint investigation.
Committed to Staying Connected
We will continue to look for input and feedback on your experiences and the types of business pressures you are facing. This will include opportunities to share information anonymously and ask questions of College leadership. Watch for information about upcoming town halls and surveys in e-Connect, on our website and on social media.
Status of the hotline
We implemented a business pressures phone hotline in mid-June 2024 and saw it as an opportunity to determine how much this resource would be of value to the College and to registrants. We received an average of 20 calls a month through to October 1, 2024. Some of the information we received is being considered in investigations. We are now evaluating our experience with this approach and will consider resuming the hotline or introducing other ways for registrants to share their experiences with us in the future. Stay tuned for updates in our usual communications channels. In the meantime, please see the options above for how you can share your experiences with us.
More information about the College’s response to business pressures is available on the Business Pressures in Pharmacy Practice page.