Pharmacy professionals: There are several ways you can share your experiences with corporate pressures with us.
- Use our online corporate pressures reporting tool – a convenient way for you to share your experiences. Provide as much detail as you want, including attachments. Online form submissions are sent to us anonymously.
- File a report or a complaint – this is an important way for us to get the information we need to take action on these issues. Reports and complaints are not anonymous.
- Contact our Practice Consultants – if you have a practice related question or wish to seek guidance on your own professional obligations and those of pharmacies, you can reach out to this team who can point you in the right direction.
The College will use the information we receive to track and look into concerns about corporate pressures that get in the way of pharmacy professionals’ ability to deliver the care they want to provide to their patients, or that negatively affect their personal well-being.
Committed to staying connected to the issues that matter
We will continue to look for input and feedback on your experiences and the types of corporate pressures you are facing. This will include opportunities to share information anonymously and ask questions of College leadership. Watch for information about upcoming town halls and surveys in e-Connect, on our website and on social media.
Status of the hotline
We implemented a corporate pressures phone hotline in mid-June 2024 and saw it as an opportunity to determine how much this resource would be of value to the College and to registrants. We received an average of 20 calls a month through to October 1, 2024. Some of the information we received is being considered in investigations. We are now evaluating our experience with this approach and will consider resuming the hotline or introducing other ways for registrants to share their experiences with us in the future. Stay tuned for updates in our usual communications channels. In the meantime, please see the options above for how you can share your experiences with us.
For more information:
More information about the College’s response to corporate pressures is available on the Quality First: Addressing Business Pressures on Pharmacy Practice webpage.
FAQs
Information shared by registrants may be used to:
- Identify new trends that OCP should be aware of so we can respond more quickly
- Identify specific pharmacies or pharmacy corporations where registrants are experiencing these pressures, and to understand the nature of those pressures more clearly
- Contribute to OCP’s actions towards specific pharmacies or corporations in response to concerns shared
- Identify gaps in understanding or communication so OCP can act more quickly to address them.
If you wish to share your information anonymously, submit this online form. While we will not be able to trace actual submitted forms to any sender, the College may be obligated to take action, such as an investigation, based on the information shared with us. If so, any information submitted may be shared with relevant parties. Please consider this when providing your information through this online tool.
The tool is designed for pharmacy professionals to share their experiences with corporate pressures. This applies to all pharmacy professionals working in any practice environment, including independent pharmacies.
No. If you wish to file a complaint or report information, please do so through our existing process. More information about complaints and reports are available on our website: https://www.ocpinfo.com/protecting-the-public/complaints-reports/