Shared Accountability in the Delivery of Patient-Centred Healthcare in Community Pharmacy
The Community Practice Environment Initiative is aimed at understanding confirmed and potential barriers to professional autonomy and patient safety in community pharmacy through thoughtful, respectful and meaningful collaboration and engagement with pharmacy stakeholders.
The first phase of this initiative will focus on developing a set of essential shared accountability principles. It is expected that these principles will guide the development of specific solutions and strategies for the sector to further strengthen the quality and safety of pharmacy care, and help position the profession for ongoing success as pharmacy plays an increasingly important role in the health and wellbeing of Ontarians.
To move this work forward, the College has initiated preliminary stakeholder communication and begun the work to formally establish a Community Practice Environment Advisory Group that will comprise community pharmacy owners/operators, association representatives, Designated Managers, staff pharmacists and pharmacy technicians and patients/caregivers.
Over the past few years, the College has conducted a number of engagement activities with registrants including Regional Meetings and open consultations and informally through direct communication and dialogue related to various key initiatives and programs designed to promote safe, quality pharmacy care. One of the common themes in the feedback the College has consistently received through these engagement activities is related to the community pharmacy practice environment.
Specific concerns that have been raised by registrants include workload and other pressures to meet operational expectations and the impact this has on professional autonomy and registrants’ ability to meet practice expectations. This feedback is now being expressed in nearly every consultation exercise.
Along with this feedback, medication safety data anonymously reported by pharmacy professionals through the College’s Assurance and Improvement in Medication Safety (AIMS) Program is providing important insights into various causal factors that may be contributing to errors and near misses. In the first AIMS data snapshot published last September along with the inaugural expert bulletin, staffing, workload and environmental factors were the single most commonly noted contributors, comprising 23.6% of the 4,426 incidents reported by onboarded community pharmacies. The availability of this data and the ongoing feedback being expressed by registrants makes it evident that workload and staffing related challenges are top-of-mind for many community pharmacy professionals.
Patients, too, have provided us feedback through our public engagement activities about their ability to access care in increasingly busy pharmacies and the need for adequate staffing as expanded scope of practice for Ontario pharmacists is being considered.
Safe patient care is everyone’s business, and ensuring the safety and quality in pharmacy at all times is a shared accountability
The practice environment must enable and support the provision of safe, quality patient-centred care at all times and that any barriers to achieving that goal must be addressed collaboratively. As the College considers the ongoing roll out and maturity of its AIMS Program, the implementation of important quality improvement initiatives and the evolution of pharmacist scope of practice in the province, it believes very strongly that shared accountability within pharmacy is more important than ever.
While the College is aware of the limits of its authority over business practices in pharmacy, it is fully committed to acting appropriately and effectively within its legislated mandate and objects through existing regulatory mechanisms designed to protect the public. This includes ensuring that owners/operators of pharmacies, including Designated Managers and those who exert any control over pharmacy operations, understand and are held accountable to their responsibilities and obligations under the Standards of Operation, just as pharmacy professionals are held accountable to the Standards of Practice.
Professional and stakeholder engagement
The College is also developing a comprehensive engagement plan that will involve opportunities for the broader registrant and pharmacy community, as well as pharmacy patients, to provide input. This will include formal engagement activities that will inform the work of the Advisory Group as well as additional ways registrants, stakeholders and patients can provide feedback throughout the initiative.
Stay tuned for updates on the progress of the Community Practice Environment Initiative which will be posted to this page on a regular basis.