The College’s mandate is to serve and protect the public. Our role is to ensure that Ontarians receive safe and high-quality pharmacy care from qualified pharmacy professionals.
Our mandate is set out in provincial legislation, including the Regulated Health Professions Act, 1991 and the Pharmacy Act, 1991. We are required to do several important things to fulfill our mandate, including meeting the “objects” set out in section 3 of the Regulated Health Professions Act, 1991 and are accountable to the Ontario Minister of Health.
Here are the key ways the College regulates the profession of pharmacy in the public interest:
Oversee registration, licensing and accreditation
We ensure that only pharmacists and pharmacy technicians who meet all the registration requirements are allowed to practice pharmacy. All pharmacies in Ontario must complete our application process and undergo an assessment before they are permitted to open.
Conduct pharmacy assessments
We assess pharmacies regularly to ensure they are compliant with established standards. We hold pharmacies accountable to established operational standards and expectations that promote quality pharmacy services.
Promote continued professional competency
We ensure pharmacists and pharmacy technicians maintain their knowledge and skills throughout their careers. Our mandatory Quality Assurance Program consists of four components, including practice assessments.
Establish quality and safety standards
We develop standards of practice, policies and guidelines to support the delivery of quality, safe and ethical pharmacy care. We hold pharmacies and pharmacy professionals accountable to these rules.
Manage complaints and concerns from the public
We receive and investigate complaints related to the care and services provided by pharmacies, pharmacists and pharmacy technicians. We take appropriate steps in the public interest when conduct or the delivery of care falls below expectations of the profession.