Pharmacy Connection articles provide additional information and resources related to pharmacy practice, College expectations of pharmacy professionals and College programs. They are meant to complement and enhance registrant understanding of legislation, regulation, standards, policies and guidance. Articles are considered accurate as of the date of publication.
If you are looking for a previous Pharmacy Connection edition or article that is unavailable here, please contact [email protected].
Discipline Decisions (July 2025)
July 8, 2025
Decisions of the Discipline Committee between April 2025 and June 2025.more >>
Understanding the Duty to Accommodate as a Healthcare Professional
June 23, 2025
This Pharmacy Connection article provides a high-level understanding of the duty to accommodate as understood by the Ontario Human Rights Commission.more >>
Understanding the Meaning of Discrimination and Harassment in Ontario
June 16, 2025
This Pharmacy Connection article provides a high-level understanding of the terms discrimination and harassment as understood by the Ontario Human Rights Code.more >>
Defining Discrimination, Harassment, and the Duty to Accommodate: The Building Blocks of the Human Rights Policy
June 9, 2025
This Pharmacy Connection article addresses three key terms and concepts that each registrant should understand. more >>
PACE Assessor Naomi Lim on Assessing the Next Generation of Pharmacy Technicians
April 10, 2025
This Pharmacy Connection article covers Naomi Lim's experience as a PACE assessor for pharmacy technician applicants.
more >>
Discipline Decisions (March 2025)
March 28, 2025
Decisions of the Discipline Committee between November 2024 and March 2025.more >>
Strategies to Reduce Methadone-Related Medication Events
February 27, 2025
This Pharmacy Connection article provides insights from the AIMS Program and shares strategies to reduce methadone-related medication events.
more >>
Supporting Gender Diversity within Pharmacy
February 4, 2025
This Pharmacy Connection article shares tips, examples, and education opportunities that pharmacy professionals can use to support the provision of affirming and respectful care for gender diverse patients.more >>
Common Questions About PACE for Pharmacy Technician Applicants Answered
February 3, 2025
This Pharmacy Connection article shares responses to commonly asked questions about PACE for pharmacy technician applicants.
more >>
Renewing Prescriptions: Five Important Reminders for Pharmacists
January 13, 2025
This Pharmacy Connection article covers key requirements and responsibilities for renewing prescriptions.
more >>
Discipline Decisions (December 2024)
December 11, 2024
Decisions of the Discipline Committee between September 2024 and December 2024.more >>
Verbal Prescriptions Present Additional Miscommunication Risks
November 13, 2024
This Pharmacy Connection article reflects on how effective communication between physicians and pharmacists is critical to ensure optimal patient outcomes.
more >>
Preventing Ozempic®-Related Medication Events
October 7, 2024
This Pharmacy Connection article shares data from the AIMS program on Ozempic®-related incidents and recommendations to minimize errors in the future.more >>
Practice Insight: Administering the Correct Vaccine
October 3, 2024
This Pharmacy Connection article focuses on a complaint where a patient received the wrong vaccine at the pharmacy.more >>
Upcoming Registration Changes: Here’s What to Expect After October 1
September 18, 2024
This Pharmacy Connection article shares important changes to our registration processes in October 2024.more >>
Changes Coming to QA Processes: Here’s What to Expect After October 1
September 18, 2024
This Pharmacy Connection article provides a summary of key changes to QA processes in October 2024. more >>
Discipline Decisions (September 2024)
September 6, 2024
Decisions of the Discipline Committee between April 2024 and August 2024.more >>
A “Unique and Meaningful Way” to Contribute to Safe Patient Care: An Interview with PACE Assessor Aaron Nixon
August 12, 2024
This Pharmacy Connection article explores why you should consider becoming a PACE assessor for pharmacy technician applicants.more >>
Top 3 Things to Know About PACE for Pharmacy Technician Applicants
August 8, 2024
This Pharmacy Connection article highlights the transition to PACE for pharmacy technician applicants. more >>
Six Common Gaps Found During OCP Practice Assessments in Long-Term Care
May 21, 2024
This Pharmacy Connection article shares some opportunities for improvement in the processes used to deliver patient care. more >>
Managing Drug Shortages
May 21, 2024
This Pharmacy Connection article explores the importance of practice considerations, shared decision-making and ethical practice when navigating the tricky issue of drug shortages. more >>
Discipline Decisions (May 2024)
May 2, 2024
Decisions of the Discipline Committee between January 2024 and May 2024.more >>
Avoiding Assumptions When Dispensing Refills
March 6, 2024
This Pharmacy Connection article explains that it cannot be assumed that since the patient has taken the medication previously, a therapeutic assessment is unnecessary.more >>
Navigating Changes to Opioid Agonist Therapy and How to Support Patients
January 24, 2024
This Pharmacy Connection article shares resources to support best practices for substance-use related concerns. more >>
Community Pharmacists’ Role in Oral Anti-Cancer Drug Treatment
January 24, 2024
This Pharmacy Connection article explores how to mitigate risks when dispensing oral anti-cancer drugs. more >>
Discipline Decisions (January 2024)
January 23, 2024
Decisions of the Discipline Committee between October 2023 and January 2024.more >>
Keeping the Environment Safe for Patients and Professionals: Infection Prevention and Control at Community Pharmacies
December 19, 2023
This Pharmacy Connection article shares the IPAC issues commonly identified at community pharmacies and how they can be prevented. more >>
Practice Insight: Refills Require Therapeutic Checks
December 19, 2023
This Pharmacy Connection article explores a complaint related to prescription refills.more >>
Community Practice Essentials: Five Requirements for Pharmacists and Pharmacy Technicians
October 31, 2023
This Pharmacy Connection article explores common areas where registrants are not meeting the expectations.more >>
AIMS: Recognizing the Value of Good Catches (Near Misses)
October 3, 2023
This Pharmacy Connection article shares when and why you should record medication events that don't reach the patient.more >>
Focus on Error Prevention: The Importance of Pharmacist Interventions
October 3, 2023
This Pharmacy Connection article highlights the potential for medication errors if unregulated pharmacy staff members misinterpret prescriptions and there is no pharmacist consultation. more >>
Detecting Fraudulent Prescriptions: Tips from Health Canada Inspectors
September 13, 2023
This Pharmacy Connection article shares tips to ensure that all prescriptions received are complete, authentic and appropriate.more >>
Six Key Resources to Support Indigenous Cultural Competency
September 6, 2023
This Pharmacy Connection article shares resources to support truth and reconciliation and culturally competent healthcare.more >>
Practice Insight: A Satisfactory Resolution to a Complaint About Communication
September 6, 2023
This Pharmacy Connection article explores a complaint related to communication and a new early resolution model. more >>
Six Myths about Practice Assessments of Pharmacists and Pharmacy Technicians
August 10, 2023
This Pharmacy Connection article shares six myths about practice assessments of pharmacy professionals. more >>
Discipline Decisions (August 2023)
August 9, 2023
Decisions of the Discipline Committee between April and June 2023.more >>
Working Group Members Contribute to Ongoing Competency & Safe Patient Care
August 9, 2023
This Pharmacy Connection article shares first-hand accounts of the value of participating in College working groups. more >>
Scope of Practice Continues to Evolve in Ontario
July 12, 2023
This Pharmacy Connection article explores Ontario's evolving scope of practice and what's next for pharmacy professionals. more >>
Knowledge Assessment Helps Identify Areas of Improvement
July 12, 2023
This Pharmacy Connection article shares how the Knowledge Assessment helps to optimize patient care, and what we've heard about pharmacists experiences.more >>
Focus on Error Prevention: A Series of Missed Opportunities to Prevent a Medication Incident
July 12, 2023
This Pharmacy Connection article shares how written prescriptions increase the potential for error, making therapeutic patient assessments more important than ever. more >>
Supporting the Transition Home: A Chance for Hospital and Community Collaboration
July 10, 2023
This Pharmacy Connection article covers four key considerations on how hospital discharge processes can provide community pharmacy professionals with essential patient information. more >>
The Importance of Inclusive, Relevant Care: In Conversation with Community Pharmacist Connor Gibney
May 31, 2023
This Pharmacy Connection article shares considerations and tools pharmacy professionals can use in their practice to provide safe, relevant and inclusive care.more >>
Originator and Biosimilar Biologic Medications: Understanding the Changes to ODB Coverage in Ontario and How to Support Patients
May 30, 2023
This Pharmacy Connection article shares patient scenarios and important resources to help pharmacy professionals transition their patients to biosimilars. more >>
Protect Workers During Nonsterile Hazardous Drug Compounding: Yes, the Risks are Real!
May 30, 2023
This Pharmacy Connection article discusses the key ways pharmacy professionals can make hazardous drug compounding safer, especially for non-antineoplastic drugs.more >>
Effectively Integrating a Time-Delayed Safe into Your Pharmacy’s Workflow
May 4, 2023
This Pharmacy Connection article shares how two Designated Managers effectively integrated time-delayed safes in their pharmacies. more >>
Discipline Decisions (May 2023)
May 3, 2023
Decisions of the Discipline Committee between February 2023 and April 2023.more >>
Electronic Messaging: What About Patient Privacy?
May 3, 2023
This Pharmacy Connection article explores the risks of using unsecured electronic messaging with patients and healthcare providers. more >>
Practice Insight: Ending the Pharmacist Patient Relationship
May 3, 2023
This Pharmacy Connection article compares two different complaints about ending the pharmacist patient relationship.more >>
5 Key Questions and Answers About Adapting Prescriptions
April 5, 2023
This Pharmacy Connection article outlines pharmacists authority under the Pharmacy Act to adapt a patient’s prescription.more >>
Duty to Accommodate Patients with Disabilities
April 5, 2023
This Pharmacy Connection article explores how patients have the right to expect that a reasonable accommodation will be made to ensure that they have fair access to healthcare services.more >>
Focus on Error Prevention: Near Miss Highlights Importance of Therapeutic Check During Transitions of Care
April 5, 2023
This Pharmacy Connection article explores how patients are at an increased risk of receiving an inappropriate drug therapy as they transition between healthcare settings.more >>
Four Things You Should Know About the Ontario Pharmacy Health Program
March 8, 2023
This Pharmacy Connection article shares key info about the OPHP.more >>
Improving Transitions of Care Upon Admission to Hospital: The Role for Community Pharmacy Professionals
March 8, 2023
This Pharmacy Connection article shares what community pharmacy professionals can do to support the care their patients receive in hospital. more >>
The Right Vaccine for the Right Patient
March 8, 2023
This Pharmacy Connection article shares five key practices to consider for your pharmacy's workflow to help prevent vaccination errors. more >>
Preventing Sexual Abuse: Providing Pharmacy Services to Spouses Can Be Considered Professional Misconduct
February 9, 2023
This Pharmacy Connection article explains how a registrant who provides pharmacy services to their spouse could be considered to have committed sexual abuse of a patient. more >>
Discipline Decisions (February 2023)
February 8, 2023
Decisions of the Discipline Committee between October 2022 and January 2023.more >>
3 Ways Time-Delayed Safes Make Pharmacies and Communities Safer
January 13, 2023
This Pharmacy Connection article shares three ways time-delayed safes help protect pharmacies and communities across the province.more >>
Six Things to Consider When Supervising Pharmacy Practice
January 12, 2023
This Pharmacy Connection article shares factors that affect the level of supervision required.more >>
Methadone Dispensing: Learning from Recent Incidents
January 12, 2023
This Pharmacy Connection article outlines contributing factors to recent incidents involving methadone and how to help prevent them at your pharmacy. more >>
Practice Insight: Privacy Breaches and the Circle of Care
January 9, 2023
This Pharmacy Connection article explores a complaint related to a privacy breach.more >>
How Pharmacy Technicians Can Support Safe and Effective Patient Care
December 1, 2022
This Pharmacy Connection article shares how pharmacy technicians can support safe and effective patient care. more >>
Navigating Delegation of Controlled Acts
November 30, 2022
This Pharmacy Connection article shares some questions pharmacists can apply to their decision making related to delegating a controlled act. more >>
Focus on Error Prevention: Impact of Salt Selection in Compounding
November 30, 2022
This Pharmacy Connection article explores the critical importance of using the correct salt form of a drug when preparing prescriptions, including compounded medications.more >>
Promoting Safety Through Conversation: Patient Assessments
November 2, 2022
This Pharmacy Connection article shares tips, tools and resources to support pharmacists with gathering relevant information through conversation with patients.more >>
Discipline Decisions (October 2022)
October 31, 2022
Decisions of the Discipline Committee between July 2022 and October 2022.more >>
Practice Insight: Learning from Common Complaints to the College
October 26, 2022
This Pharmacy Connection article explores the top 5 categories of complaints the College receives.more >>
Allyship and the Role of Pharmacists in Supporting Indigenous Peoples and Communities
September 23, 2022
This Pharmacy Connection article shares how pharmacists and pharmacy technicians can contribute to the path to reconciliation.more >>
Understanding the Cross-Jurisdictional Pharmacy Services Policy
September 22, 2022
This Pharmacy Connection article provides an overview of the cross-jurisdictional pharmacy services policy. more >>
Opioids for Acute Pain: How Can We Prevent Harm?
September 9, 2022
This Pharmacy Connection article explores how to improve the safety of prescribed opioids.more >>
Knowledge Assessments Support Ongoing Learning and Continued Competency
August 2, 2022
This Pharmacy Connection article explores how the College’s Knowledge Assessment assess pharmacists’ ability to apply clinical knowledge as well as current legislation, ethics and scope of practice to patient care scenarios.more >>
Discipline Decisions (July 2022)
July 4, 2022
Decisions of the Discipline Committee between January 2022 and June 2022.more >>
The Importance of Pronouns to Your Patients
June 27, 2022
This Pharmacy Connection article shares a reflection from a trans patient who speaks to the importance of embracing equity, diversity and inclusion in everyday pharmacy practice.more >>
Non-Sterile Compounding Standards: Lessons from a Community Pharmacy
June 21, 2022
This Pharmacy Connection article shares the steps pharmacist Bronwyn Tolmie took to implement the non-sterile compounding standards in her pharmacies.more >>
Focus on Quality Assurance: Tips on Meeting Sterile Compounding Standards
June 20, 2022
This Pharmacy Connection article shares tips on meeting the sterile compounding standards. more >>
Focus on Error Prevention: Importance of Assessing for Therapeutic Appropriateness
June 13, 2022
This Pharmacy Connection article discusses the importance of assessing all prescriptions for therapeutic appropriateness before the medication is dispensed. more >>
Proper Disposal of Post-Consumer Medication Returns
June 3, 2022
This Pharmacy Connection article shares the importance of proper disposal of unwanted medications to protects our communities.more >>
Boundary Violations Policy Supports Existing Obligations of Pharmacy Professionals
May 31, 2022
This Pharmacy Connection article explores the expectations outlined in the College's Boundary Violations and Sexual Abuse Policy.more >>
EDI Strategy Will Help Promote Learning and Inclusive Experiences
May 24, 2022
This Pharmacy Connection article discusses the College's equity, diversity and inclusion strategy to support its public interest mandate and further enhance its role as Ontario’s pharmacy regulator.more >>
3 Reasons Why EDI Is Important in Pharmacy
May 24, 2022
This Pharmacy Connection articles shares three reasons why equity, diversity and inclusion is important in pharmacy.more >>
3 Tips to Prevent Pharmacy Robberies
May 6, 2022
This Pharmacy Connection article explores steps pharmacies can take to decrease the risk and protect staff and property.more >>
Clinical Viewers Support Enhanced Patient Care in Community Pharmacies
April 25, 2022
This Pharmacy Connection article speaks to the benefits of using clinical viewers to support the delivery of pharmacy services. more >>
Practice Insight: Registrant-Patient Communication
April 18, 2022
This Pharmacy Connection article explores a complaint related to patient-registrant communication.
more >>
Discipline Decisions (April 2022)
April 6, 2022
Decisions of the Discipline Committee between September 2021 and March 2022.more >>
Navigating Drug Scheduling in Ontario
March 29, 2022
This Pharmacy Connection article explores drug scheduling.more >>
3 Guiding Principles of the New Drug Preparation Premises Framework
March 16, 2022
This Pharmacy Connection article reviews the three guiding principles that drug preparation premises and registrants should adhere to.more >>
Code Grey: Lessons from a Malware Attack
March 7, 2022
This Pharmacy Connection article focuses on a cyberattack at a hospital and how the pharmacy reacted. more >>
Part II: Putting AIMS Into Practice – Preventing Dispensing Errors of Similarly Named Drugs
February 23, 2022
This Pharmacy Connection article demonstrates how pharmacy professionals can apply the AIMS Program to an incident related to the similarity of drug names.more >>
Part I: Preventing Dispensing Errors of Similarly Named Drugs
February 23, 2022
This Pharmacy Connection article explores how the similarity of drug names continues to be a common factor in the dispensing of an incorrect drug, and poor verbal or written skills can increase the risk of errors.more >>
3 Things to Know about Reporting Information to the College
February 18, 2022
This Pharmacy Connection article shares information that must be reported to the College.more >>
Tackling the Illegal Marketing of Drugs and Devices
February 11, 2022
This Pharmacy Connection article shares how healthcare professionals, including pharmacists and pharmacy technicians can help end the illegal advertising of drugs and medical devices.more >>
Non-Sterile Compounding Q&A with a Community Pharmacist
January 24, 2022
This Pharmacy Connection article shares how the implementation and adherence of NAPRA’s non-sterile compounding standards helps increase patient safety and protect pharmacy personnel.more >>
Discipline Decisions (January 2022)
January 13, 2022
Decisions of the Discipline Committee between July 2021 and November 2021.more >>
5 Things to Know about Centralized Prescription Processing (Central Fill)
December 24, 2021
This Pharmacy Connection article shares five things pharmacy professionals should know about this central fill. more >>
Practice Insight: Administering Vaccinations
December 20, 2021
This Pharmacy Connection article explores a complaint regarding a Shoulder Injury Related to Vaccine Administration (SIRVA).more >>
In the Know: The New Knowledge Assessment for Part A Pharmacists
November 30, 2021
This Pharmacy Connection article explores how the College's Knowledge Assessment supports the delivery of safe, quality patient care. more >>
Pharmacist Q&A: Implementing Non-Sterile Compounding Standards
November 22, 2021
This Pharmacy Connection article shares pharmacist Julianne Labelleer thoughts on the impact, challenges and benefits of implementing NAPRA’s non-sterile compounding standards.more >>
Focus on Error Prevention (November 2021)
November 18, 2021
This Pharmacy Connection article explores how to prevent dispensing errors. more >>
Practice Insight: Preventing Dispensing Errors
November 15, 2021
This Pharmacy Connection article explores a complaint related to a dispensing error.
more >>
Exploring the Foundations of Pharmacy Renovations
November 11, 2021
This Pharmacy Connection article outlines how a well thought out renovation plan helps create a space that encourages and supports safe and appropriate workflow and optimizes the delivery of patient care.more >>
5 Things You Should Know About Safer Opioid Supply Programs
October 28, 2021
This Pharmacy Connection article shares five things pharmacists should know about safer opioid supply programs in the context of Canada’s opioid crisis.more >>
Disclosing Personal Health Information
October 26, 2021
This Pharmacy Connect article provides an overview of when pharmacy professionals can disclose personal health information.more >>
Creating a Culture of Medication Safety in Your Pharmacy
October 18, 2021
This Pharmacy Connection article looks at the importance of pharmacies establishing a culture of medication safety with the goal of enhancing patient safety.more >>
Discipline Decisions (October 2021)
October 12, 2021
Decisions of the Discipline Committee between March 2021 and June 2021.more >>
Exploring Opioid Use and Safe Supply in Ontario
September 27, 2021
This Pharmacy Connection article explores key considerations for safe supply opioid dispensing.more >>
How Swiss Cheese Can Help Visualize Medication Safety Risks
September 23, 2021
This Pharmacy Connection article shows how the the Swiss cheese model of system accidents helps us visualize medication safety risks.more >>
Tips to Make Flu Season Easier on your Pharmacy
September 16, 2021
This Pharmacy Connection article shares tips on how to make the flu season easier on your pharmacy.more >>
Practice Insight: Advertising
September 16, 2021
This Pharmacy Connection article explores a complaint related to advertising and shares learnings for pharmacy professionals. more >>
Practice Assessments for Pharmacists in Hospital, Long-Term Care and Family Health Teams
July 30, 2021
This Pharmacy Connection article shares why practice assessments are necessary, what happens during a practice assessment and what is being assessed.more >>
Knowledge Assessment: Focusing on the Knowledge and Skills Needed to Provide Appropriate Care
July 30, 2021
This Pharmacy Connection article shares information about how the Knowledge Assessment will work and what pharmacists can expect. more >>
Focus on Error Prevention (Summer 2021)
July 30, 2021
This Pharmacy Connection article explores how to prevent errors related to faxed prescriptions. more >>
Update on Opioid Use Disorder Treatment
July 30, 2021
This Pharmacy Connection article provides an update on key guidance and resources available for pharmacy professionals on opioid use disorder and opioid agonist therapy.more >>
Implementation of Non-Sterile Compounding Standards: Tips from the College’s Operations Advisors
July 30, 2021
This Pharmacy Connection articles shares advice from College Operations Advisors to help implement the non-sterile compounding standards. more >>
Practice Insight: Responsibilities of Designated Managers
July 30, 2021
This Pharmacy Connection article explores a complaint related to the responsibilities of a Designated Manager to ensure proper processes are in place.more >>
Reflect, Then Act: Implementing New Practices Requires Critical Self-Reflection
July 30, 2021
This Pharmacy Connection article discusses how self-reflection can support the implementation of new practices. more >>
Discipline Decisions (Summer 2021)
July 30, 2021
Decisions of the Discipline Committee between March and May 2021. more >>
Use of CAS Registry Numbers® as unique identifiers in compounding processes has the potential to reduce medication errors
July 30, 2021
This Pharmacy Connection article shares how the use of CAS Registry Numbers can support safe compounding practices. more >>
Quality Assurance: Enhanced Patient Outcomes Through Improving Practice
July 30, 2021
This Pharmacy Connection article shares an overview of the College’s Quality Assurance Program, including how competency is defined and what the right-touch and risk-based approach means for registrants. more >>
Discipline Decisions (Winter 2021)
April 7, 2021
Decisions of the Discipline Committee between November 2020 and February 2021. more >>
Master Formulation Records and Compounding Records: What’s the Difference?
April 7, 2021
This Pharmacy Connection article explores the requirements of Master Formulation Records and Compounding Records.more >>
5 Things Pharmacy Professionals Should Know About Informed Consent
April 7, 2021
This Pharmacy Connection articles outlines key elements of informed consent prior to administering a treatment.more >>
Understanding, Managing and Responding to Complaints
April 7, 2021
This Pharmacy Connection article outlines the College's complaints processes, including guidance on the prevention and management of complaints. more >>
A New Opioid Prescription: What Should You Consider?
April 7, 2021
This Pharmacy Connection article highlights key considerations when assessing an opioid prescription and communicating with the patient. more >>
Intranasal Ketamine and Esketamine for Treatment Resistant Depression
April 7, 2021
This Pharmacy Connection article discusses important considerations when preparing or dispensing ketamine and/or esketamine. more >>
Focus on Error Prevention (Winter 2021)
April 7, 2021
This Pharmacy Connection article explores how to prevent pediatric prescription errors. more >>
Practice Insight: Avoiding Confirmation Bias
April 7, 2021
This incident reported to the College encourages registrants to recognize and prevent confirmation bias. more >>
Discipline Decisions (Fall 2020)
December 2, 2020
Decisions of the Discipline Committee between July and October 2020. more >>
Practice Insight: Recognizing and Responding to Red Flags
December 2, 2020
This Pharmacy Connection article explores learning opportunities from missed medication on a hospital discharge. more >>
Ask, Listen, Learn: Understanding Opportunities to Enhance Care for Indigenous Patients
December 2, 2020
This Pharmacy Connection article interviews Jaris Swidrovich, Canada’s first self-identified First Nations Doctor of Pharmacy.
more >>
Ensuring Therapeutic Appropriateness for New and Refill Prescriptions
December 2, 2020
This Pharmacy Connection article explores the importance of patient assessments for both new and refill prescriptions. more >>
Focus on Error Prevention (Fall 2020)
December 2, 2020
This Pharmacy Connection article explores how to prevent errors of omission. more >>
Community Pharmacy and Primary Care: Working Together to Support Patients with Depression in Northern Ontario
December 2, 2020
This Pharmacy Connection article shares how community pharmacy and primary care can work together to help support Northern Ontario patients with depression. more >>
Biosimilars and Biologics: Navigating the Uncertainty in Ontario
December 2, 2020
This Pharmacy Connection article explores biosimilar products and patient safety considerations. more >>
Be Prepared for Emergencies at the Pharmacy
December 2, 2020
This Pharmacy Connection article shares elements to consider in an emergency preparedness plan. more >>
Practice Insight: Providing Respectful, Patient-Focused Care
July 29, 2020
This Pharmacy Connection article explores a complaint related to respectful patient care for trans patients. more >>
Focus on Error Prevention (Spring-Summer 2020)
July 29, 2020
This Pharmacy Connection article explores how to prevent the selection of an incorrect drug. more >>
A Shared Responsibility to Reflect, to Learn and to Act
July 29, 2020
This Pharmacy Connection article speaks to the College's commitment to contribute to the the elimination of racism and discrimination. more >>
Discipline Decisions (Spring-Summer 2020)
July 20, 2020
Decisions of the Discipline Committee between February and July 2020. more >>
Focus on Error Prevention (Winter 2020)
March 5, 2020
This Pharmacy Connection article explores how to prevent communication errors between healthcare professionals. more >>
Quality Assurance: Supporting Safe and Quality Care
March 5, 2020
This Pharmacy Connection article shares the purpose of the College's Quality Assurance Program and how it supports safe, quality care. more >>
Close-Up on Complaints: Ensuring Proper Processes Are in Place at the Pharmacy
March 5, 2020
This Pharmacy Connection article explores a complaint related to processes for obtaining patient consent and dealing with privacy breaches.more >>
5 Tips on Supporting the Mental Health and Wellness of Indigenous Youth
March 5, 2020
This Pharmacy Connection article outlines the College's commitment to cultivate Indigenous cultural competency. more >>
Chemotherapy-Induced Nausea and Vomiting: From Guideline to Clinical Practice
March 5, 2020
This Pharmacy Connection article explores the management of chemotherapy-induced nausea and vomiting. more >>
Discipline Decisions (Winter 2020)
March 5, 2020
Decisions of the Discipline Committee between October 2019 and January 2020.more >>
When Should You Report Information?
December 3, 2019
This Pharmacy Connection article addresses the obligations of pharmacists, pharmacy technicians, employers and facility operators to report certain information to the College.more >>
Focus on Error Prevention (Fall 2019)
December 3, 2019
This Pharmacy Connection article explores how to prevent dispensing errors of similar drugs. more >>
Discipline Decisions (Fall 2019)
December 3, 2019
Decisions of the Discipline Committee between August and September 2019.more >>
Medication Incidents Associated with Patients with Renal Impairment: A Multi-Incident Analysis
December 3, 2019
This Pharmacy Connection article shares an analysis of medication incidents involving patients with renal impairment within the community pharmacy setting.
more >>
Suicide Risk Assessment and the Role of the Community Pharmacist
December 3, 2019
This Pharmacy Connection article shares practical tips for suicide risk assessments. more >>
Close-Up on Complaints: Practicing Within Ethical Standards
December 3, 2019
This Pharmacy Connection article explores a complaint regarding dispensing of an abortion medication. more >>
Disclosure of Medication Incidents: A Suggested Framework
September 5, 2019
This Pharmacy Connection article provides a case example for disclosure of medication incidents. more >>
Implementing the Non-Sterile Compounding Standards: A Closer Look at Personal Protective Equipment (PPE)
September 5, 2019
This Pharmacy Connection article focuses on the PPE requirements for non-sterile compounding. more >>
Focus on Error Prevention (Summer 2019)
September 5, 2019
This Pharmacy Connection article explores how to prevent errors related to auto-population of software fields. more >>
Tips For Effective Communication Between Pharmacists and Prescribers
September 5, 2019
This Pharmacy Connection article shares tips for effective communication. more >>
Implementing the Non-Sterile Compounding Standards: The Community Pharmacy Experience
September 5, 2019
This Pharmacy Connection articles shares the steps pharmacist Bronwyn Tolmie took to prepare her pharmacy for Phase 1 of the non-sterile compounding standards implementation. more >>
Mandatory Reporting to Prevent Patient Harm
September 5, 2019
This Pharmacy Connection article outlines mandatory reporting obligations. more >>
Discipline Decisions (Summer 2019)
September 5, 2019
Decisions of the Discipline Committee between May and July 2019.more >>
Close-Up on Complaints: Early Communication Can Prevent Conflicts
September 5, 2019
This Pharmacy Connection article explores a complaint related to communication on a non-pharmacy related matter. more >>
Coroner’s Inquest Into The Death Of An Elderly Patient Attributed to Medication Error During Care Transition
June 18, 2019
This Pharmacy Connection article explores a coroner's inquest related to a medication error during transitions of care. more >>
Did You Know? Pharmacy Professionals and Public Health Reporting
June 18, 2019
This Pharmacy Connection article addresses why pharmacy professionals are required to report if they believe a patient may have a disease of public health significance.
more >>
Consider These Steps While Preparing for the First Phase of Non-Sterile Compounding Compliance: The Hamilton Health Sciences Experience
June 18, 2019
This Pharmacy Connection article shares step-by-step measures taken by Hamilton Health Sciences to prepare for non-sterile compounding standards implementation. more >>
Discipline Decisions (Spring 2019)
June 18, 2019
Decisions of the Discipline Committee between February and April 2019.more >>
Focus on Error Prevention (Spring 2019)
June 18, 2019
This Pharmacy Connection article explores how to prevent the misinterpretation of a prescriber’s intent. more >>
Every Pharmacist is an Opioid Steward: Putting the 2017 Canadian Opioid Guideline into Action
June 18, 2019
This Pharmacy Connection article discusses opioid stewardship and putting the 2017 Canadian Opioid Guideline into Action.more >>
Antimicrobial Stewardship: Sore Throat Largely Caused By Viral Infection
June 18, 2019
This Pharmacy Connection article explores the role of community pharmacy professionals in antimicrobial stewardship. more >>
Interactive Approach is Effective in Fostering Patient Dialogue And Education
March 21, 2019
This Pharmacy Connection article focuses on the communication and education domain of the community pharmacist practice assessment. more >>
Focus on Error Prevention (Winter 2019)
March 21, 2019
This Pharmacy Connection article explores how to prevent dispensing the incorrect dose combination. more >>
When Might Connecting To A College Practice Consultant Be Beneficial To You?
March 21, 2019
This Pharmacy Connection article shares how practice consultants can help registrants and members of the public. more >>
Discipline Decisions (Winter 2019)
March 21, 2019
Decisions of the Discipline Committee between November 2018 and January 2019. more >>
Opioid Policy Establishes Expectations For Safe And Appropriate Opioid Use
March 21, 2019
This Pharmacy Connection article outlines the expectations of the College's Opioid Policy. more >>
Close-Up on Complaints: Copying a Prescription Leads to a Medication Incident
March 21, 2019
This Pharmacy Connection article explores a complaint related to a dispensing error where a prescription was copied over. more >>
A Framework for Ethical Decision-Making
March 21, 2019
This Pharmacy Connection article provides a framework for ethical decision making. more >>
Incidents Associated with Missed Medication Doses: A Multi-Incident Analysis
March 21, 2019
This Pharmacy Connection article explores incidents associated with missed medication doses. more >>
Antimicrobial Stewardship: Assessment And Management Of Acute Bronchitis In Adults
March 21, 2019
This Pharmacy Connection article explores assessment and management of acute bronchitis in adults. more >>
Documentation: Essential to a Patient’s Continuity of Care
December 4, 2018
This Pharmacy Connection article focuses on the documentation domain of the community pharmacist practice assessment. more >>
Discipline Decisions (Fall 2018)
December 4, 2018
Decisions of the Discipline Committee between July and September 2018. more >>
Coroner’s Inquest into the Death Of A Hemodialysis Patient On Methotrexate
December 4, 2018
This Pharmacy Connection article explores a coroner's inquest related to the death of a hemodialysis patient on methotrexate.more >>
Communication is Key to Medication Safety
December 4, 2018
This Pharmacy Connection article discusses the importance of communication to support medication safety. more >>
Focus on Error Prevention (Fall 2018)
December 4, 2018
This Pharmacy Connection article explores how to prevent therapeutic duplication. more >>
Close-Up on Complaints: Effective Communication Benefits Staff and Patients
December 4, 2018
This Pharmacy Connection article explores a complaint related to effective communication regarding a flu shot. more >>
Making Decisions in the Best Interest of the Patient
August 30, 2018
This Pharmacy Connection article focuses on making decisions on the best interest of the patient. more >>
Discipline Decisions (Summer 2018)
August 30, 2018
Decisions of the Discipline Committee between April and June 2018.more >>
Preparing Pharmacy Professionals to Play an Active, and Appropriate, Role in the Rapidly Evolving World of Cannabis
August 30, 2018
This Pharmacy Connection article discusses the College's approach towards education on cannabis use by patients. more >>
Quality Assurance: Environmental Monitoring, Gloved Fingertip and Media Fill Testing
August 30, 2018
This Pharmacy Connection article discusses the important of a quality assurance program for sterile compounding tasks. more >>
Focus on Error Prevention (Summer 2018)
August 30, 2018
This Pharmacy Connection article explores how to prevent confirmation bias. more >>
Similar but Different Part Two: Human and Veterinary Patients
August 30, 2018
This Pharmacy Connection article explores the differences between veterinary and human drugs. more >>
Safe Pharmacies Need Psychological Safety
August 30, 2018
This Pharmacy Connection article shares the importance of a psychological safe environment. more >>
Close-Up on Complaints: Considering All Relevant Circumstances in Decision Making
August 30, 2018
This Pharmacy Connection article explores a complaint related to decision making. more >>
Antimicrobial Stewardship: An Action Plan for Ontario Community Pharmacists
August 30, 2018
This Pharmacy Connection article explores antimicrobial stewardship. more >>
The Importance of Patient Assessment
May 25, 2018
This Pharmacy Connection article focuses on the patient assessment domain of the pharmacist practice assessment. more >>
Discipline Decisions (Spring 2018)
May 25, 2018
Decisions of the Discipline Committee between January and April 2018.more >>
Identifying Counterfeit or Tampered Fentanyl Patches
May 25, 2018
This Pharmacy Connection article explores how to identify counterfeit fentanyl patches. more >>
Similar, But Different: Veterinary and Human Drugs
May 25, 2018
This Pharmacy Connection article discusses the different between veterinary and human drugs. more >>
The Protecting Patients Act 2017: New Regulations Now In Effect
May 25, 2018
This Pharmacy Connection article explores regulations that were in effect in May 2018 regarding the prevention and response to incidents of sexual abuse by healthcare professionals. more >>
Focus on Error Prevention (Spring 2018)
May 25, 2018
This Pharmacy Connection article explores how to prevent medication errors due to similar packaging and labelling. more >>
What Would You Do?
May 25, 2018
This Pharmacy Connection article explores how to respond to an ethical dilemma. more >>
Close-Up on Complaints: A Fundamental Duty to Put the Patient’s Wellbeing First
May 25, 2018
This Pharmacy Connection article explores a complaint where an adherence to rules was put ahead of a patient's wellbeing.more >>
5 Things You Should Know About Clozapine
May 25, 2018
This Pharmacy Connection article shares key things to know about clozapine. more >>
Safety and Security for Pharmacies: Preventing Robberies
February 18, 2018
This Pharmacy Connection article discusses how to increase safety and security in the pharmacy. more >>
Discipline Decisions (Winter 2018)
February 15, 2018
Decisions of the Discipline Committee between October 2017 and January 2018.more >>
Zero Tolerance of Sexual Abuse and Harassment
February 15, 2018
This Pharmacy Connection article discusses sexual abuse of patients and the College's expectations on protecting patients. more >>
Focus on Error Prevention (Winter 2018)
February 15, 2018
This Pharmacy Connection articles explores how to prevent calculation errors. more >>
Close-Up on Complaints: Protecting Patient Privacy
February 15, 2018
This Pharmacy Connection article explores a complaint related to patient privacy. more >>
Towards a Safer System: An Interview with Patient Advocate Melissa Sheldrick
February 15, 2018
This Pharmacy Connection article interviews patient advocate Melissa Sheldrick. more >>
Medication Incidents Associated with Patient Harm in Community Pharmacy: A Multi-Incident Analysis
February 15, 2018
This Pharmacy Connection article explores medication incidents associated with patient harm. more >>
Preventing Drug Diversion: Expectations of Pharmacy Professionals and Pharmacy Managers
November 1, 2017
This Pharmacy Connection article focuses on how to prevent drug diversion at the pharmacy.more >>
What Would You Do? An Opioid Prescription Raises Questions
November 1, 2017
This Pharmacy Connection article explores an ethical dilemma related to an opioid prescription. more >>
Beyond Use Dating: The North York General Hospital Experience
November 1, 2017
This Pharmacy Connection article reflects on The North York General Hospital Experience implementation of the new BUD standards.
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Close Up on Complaints: Taking Appropiate Care When Handling Opioid Prescriptions
November 1, 2017
This Pharmacy Connection article explores an incident involving a forged opioid prescription.
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Focus on Error Prevention: Patient Identity
November 1, 2017
This Pharmacy Connection articles explores how to prevent incorrectly identifying a patient. more >>
Coroner’s Inquest into the Death of an Elderly Patient on AntiCoagulation Therapy
November 1, 2017
This Pharmacy Connection articles explores a coroner's inquest related to the death of a patient on anticoagulation therapy. more >>
Prescriptions from Other Healthcare Providers
August 1, 2017
This Pharmacy Connection article provides an overview of the health professionals who can prescribe a drug in Ontario.more >>
Implementing the Safe Handling of Oral Anti-Cancer Drugs in Community Pharmacies
August 1, 2017
This Pharmacy Connection article explores the safe handling of oral anti-cancer drugs in community pharmacies. more >>
Inter- and Intraprofessional Collaboration: Learnings from Family Health Teams
August 1, 2017
This Pharmacy Connection article shares examples of effective interprofessional collaboration from the family health team setting. more >>
Focus on Error Prevention: Identical Drug Identification Numbers
August 1, 2017
This Pharmacy Connection articles explores how to prevent dispensing errors related to similar DIN numbers. more >>
Close Up on Complaints: Ensuring the Appropriate Therapy for the Appropriate Patient
August 1, 2017
This Pharmacy Connection article explores a complaint related to a pediatric patient receiving the incorrect medication. more >>
Reporting Adverse Reactions to Vaccines and Medications
August 1, 2017
This Pharmacy Connection article focuses on the requirement to report adverse reactions to vaccines and medications. more >>
Designated Manager Responsibilities When Using Technology to Deliver Pharmacy Services
May 1, 2017
This Pharmacy Connection article reminds DMs of their responsibilities to keep personal health information private and secure. more >>
Focus on Error Prevention: Indications for Antiplatelet Therapy
May 1, 2017
This Pharmacy Connection articles explores how to prevent errors related to antiplatelet therapy. more >>
The Four R’s of Documentation
May 1, 2017
This Pharmacy Connection article outlines the four R's of documentation - reliable, retrievable, robust and retained. more >>
Close Up on Complaints: Avoiding Actual or Percieved Conflict of Interest in Business Dealings
May 1, 2017
This Pharmacy Connection article explores a complaint related to a conflict of interest. more >>
Antimicrobial Stewardship in Ontario: What’s Your Role
May 1, 2017
This Pharmacy Connection article provides an overview of antimicrobial stewardship and how pharmacists can impact it. more >>
Close Up on Complaints: A Shared Responsibility for Ethical and Effective Pharmacy Services
February 1, 2017
This Pharmacy Connection article explores a complaint related to a MedsCheck, including the responsibilities of the pharmacist, manager and owner. more >>
Focus on Error Prevention: Limited Duration of Therapy
February 1, 2017
This Pharmacy Connection articles explores how to prevent errors related to limited duration of therapy. more >>
Close Up on Complaints: Pharmacy Technicians – Professional Responsibilities and Standards of Practice
November 1, 2016
This Pharmacy Connection article shares errors that occur when providing patient care so that practitioners can use them as learning opportunities.
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Focus on Error Prevention: Pediatric Patients
November 1, 2016
This Pharmacy Connection articles explores how to prevent errors related to pediatric patients. more >>
The Pharmacist’s Role and Responsibilities During Transitions of Care
November 1, 2016
This Pharmacy Connection article explores a case study to highlight the importance of effective transitions of care. more >>
Close Up on Complaints: Importance of Sensitivity and Communication
November 1, 2016
This Pharmacy Connection article shares errors in sensitivity and communication so that practitioners can use them as learning opportunities.
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Focus on Error Prevention: Determining the Clinical Purpose of a Prescription
August 1, 2016
This Pharmacy Connection articles explores how to prevent errors related to the indication of use. more >>
Coroner’s Report: Opioid Tolerance
May 1, 2016
This Pharmacy Connection articles explores a coroner's report related to opioid tolerance.
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Close Up on Complaints: Medication Reconciliation Key In Transfer of Care
May 1, 2016
This Pharmacy Connection article shares some errors related to medication reconciliation so that practitioners can use them as learning opportunities.more >>
The Role of the Pharmacist in Healthcare Transitions
May 1, 2016
This Pharmacy Connection article discusses the role of the pharmacist in optimizing transitions of patient care. more >>
Focus on Error Prevention: Illegible Handwriting
May 1, 2016
This Pharmacy Connection articles explores how to prevent errors related to illegible handwriting. more >>
Focus on Error Prevention: New Drug Therapy
February 1, 2016
This Pharmacy Connection articles explores how to prevent the dispensing of drugs that patients should no longer be taking. more >>
Six Important Tips for Using the Narcotics Monitoring System
February 1, 2016
This Pharmacy Connection article covers tips for using the NMS. more >>
Close Up on Complaints: Dealing with Dispensing Errors – How Effective Communication Can Help
February 1, 2016
This Pharmacy Connection article explores a complaint related to a dispensing error and effective communication. more >>
Focus on Error Prevention: Errors Involving Oral Methotrexate
November 1, 2015
This Pharmacy Connection articles explores how to prevent errors involving oral methotrexate. more >>
Relevance to Suitability to Register, Practice or Operate
November 1, 2015
This Pharmacy Connection article provides an overview of the College's assessment process for determining if a person's conduct is relevant to their ability to register, practice pharmacy or operate a pharmacy. more >>
Close Up on Complaints: Systematic Dispensing Error
August 1, 2015
This Pharmacy Connection article shares errors related to processing batch medications so that practitioners can use them as learning opportunities. more >>
Focus on Error Prevention: Visual, Hearing or Cognitive Impairment Medications
August 1, 2015
This Pharmacy Connection articles explores how to prevent errors related to visual, hearing or cognitive impairment medications. more >>
Supporting Continuity of Care for Cancer Patients
May 1, 2015
This Pharmacy Connection article focuses on supporting patients with cancer, including the transition between hospital and community. more >>
Focus on Error Prevention: Drug Allergies
May 1, 2015
This Pharmacy Connection articles explores how to prevent errors related to drug allergies. more >>
Respect for Patients on Opioid Agonist Maintenance Treatments (OAMT): No Place for Stigma
February 1, 2015
This Pharmacy Connection article focuses on preventing stigma during interactions with patients. more >>
Focus on Error Prevention: Similar Drug Names
February 1, 2015
This Pharmacy Connection articles explores how to prevent dispensing errors for drugs with similar names. more >>
Coroner’s Inquest, Polypharmacy and the Elderly
February 1, 2015
This Pharmacy Connection articles explores a coroner's inquest related to polypharmacy and the elderly. more >>
Ontario’s Physician Assistants: An Update
November 1, 2014
This Pharmacy Connection article provides an update on the scope of physician assistants in Ontario. more >>
Coroner’s Inquest into Death Due to Hyperthermia
August 1, 2014
This Pharmacy Connection articles explores a coroner's inquest related to hyperthermia. more >>
Delegation of Controlled Acts
August 1, 2014
This Pharmacy Connection article provides an overview of the Medical Directives and Delegation of Controlled Acts Policy. more >>
Focus on Error Prevention: Vaccines
May 1, 2014
This Pharmacy Connection article explores how to prevent vaccine administration errors. more >>
Navigating Electronically Generated Prescriptions
May 1, 2014
This Pharmacy Connection explores the responsibility of the pharmacist when presented with an electronically generated prescription. more >>
Language of Regulation
February 1, 2014
This Pharmacy Connection explores terms used in the College's proposed Professional Misconduct Regulations. more >>
Role of Supervision in Professional Training
February 1, 2014
This Pharmacy Connection article provides an overview of professional misconduct regulations related to supervision. more >>
Focus on Error Prevention: Logged Prescriptions
November 1, 2013
This Pharmacy Connection article explores how to prevent errors when dispensing medication from a logged prescription. more >>
Releasing Personal Health Information
August 1, 2013
This Pharmacy Connection article provides an overview of when registrants can release personal health information. more >>
Common Principles for Interprofessional Care
May 1, 2013
This Pharmacy Connection article shares the common principles of interprofessional care developed by a group of regulatory colleges. more >>
Focus on Error Prevention: Computerized Physician Order Entry (CPOE)
February 1, 2013
This Pharmacy Connection article explores how to prevent errors in computer-generated prescriptions. more >>
Professional Judgment
November 1, 2012
This Pharmacy Connection article explains the concept of professional judgment.more >>
Pharmacists and Technicians are Teaming Up in Ontario Communities
February 1, 2012
This Pharmacy Connection showcases practice settings where pharmacy technicians are fully integrated into the community pharmacy. more >>
Compliance Packaging: Issues and Considerations
February 1, 2011
This Pharmacy Connection article focuses on developing a comprehensive compliance program that utilizes defined treatment objectives, professional collaboration and compliance monitoring to achieve and document positive patient outcomes.more >>