Pharmacies > Opening a Community Pharmacy

Opening a Community Pharmacy

Before a new pharmacy can open to the public it must be accredited by the Ontario College of Pharmacists. To be accredited, the applicant(s) and the new pharmacy must meet all of the criteria set out in the Drug and Pharmacies Regulation Act, 1990 and its regulations.

Step 1: Submit an Application for Certificate of Accreditation as a Pharmacy

A complete application must be submitted to the College prior to construction and at least 45 days prior to the proposed opening date of the new pharmacy and include:

  1. Application for Certificate of Accreditation as a Community Pharmacy
  2. Application fee
  3. A Director of a Corporation Declaration of Good Character for every pharmacist director of the operating corporation
  4. A copy of the articles of incorporation for the operating corporation (only required if the corporation has never operated a pharmacy in Ontario)
  5. A copy of the share certificates issued for the operating corporation (only required if the corporation has never operated a pharmacy in Ontario)
  6. A pharmacy floor plan for OCP approval labelled with the following details:
  • Total square footage of area to be accredited – if the pharmacy is part of a larger area, include the larger area in your floor plan and clearly delineate the pharmacy portion.  Identify how the accredited area is kept secure/physically separate from the non-accredited area
  • Total square footage of dispensary (area behind the counter)
  • Location of required two sinks in the dispensary (if the pharmacy does Level B or C compounding you must also show the additional sink in the compounding room)
  • Location of acoustically private consultation room or area
  • Location of compounding area(s) and C-PEC (hood) if any – if the pharmacy will not be providing compounding services, please indicate “no compounding” on the floor plan

Applications may be submitted by email to [email protected], faxed to 416-847-8399 or mailed to the attention of Pharmacy Applications & Renewals at 483 Huron St., Toronto, ON M5R 2R4.

IMPORTANT NOTE: The College evaluates each person who is an applicant based on the criteria set out in Part III of the regulation under the Drug and Pharmacies Regulation Act, 1990, including an assessment to determine if past and present conduct of the proposed owner(s) affords reasonable grounds for the belief that the pharmacy will be operated with decency, honesty and integrity and in accordance with the law. The College will take whatever time is necessary to complete this assessment. Application processing time varies and your proposed date of opening is subject to change.

Step 2: Scheduling an Assessment

Once an application has been approved, a community operations advisor will contact the Designated Manager of the pharmacy to schedule an assessment prior to the proposed opening date. Access details of the assessment criteria in the Community Pharmacy Accreditation Assessment Criteria.

Step 3: The Assessment

Issuance of a Certificate of Accreditation is subject to the approval of the application, and a satisfactory assessment of the pharmacy. 

After the Community Operations Advisor has completed their assessment and is satisfied that the operation is safe and the public is protected, notification will be sent to Ontario Drug Benefit (ODB). The pharmacy will then be activated on the planned opening date and have a profile on the College’s Find a Pharmacy or Pharmacy Professional tool.

IMPORTANT NOTE: Ensure all paperwork required by Ontario Drug Benefits has been filed. ODB is not open on weekends. All new openings must occur on a weekday.If you have any questions about the accreditation process send an email to [email protected] or call 416-962-4861 ext. 3600.

FEATURED RESOURCES

FAQs

  • Hours of operation are at the discretion of the Designated Manager and not mandated by the College nor a legislated requirement.

    The number of hours a pharmacy is open should be consistent and communicated to the public, who should know when a pharmacist is available to dispense prescriptions or answer questions about medication.
    Changes to a pharmacy’s hours should be emailed to [email protected].

  • The distance between pharmacies is not mandated by the College nor a legislated requirement. You may wish to check with your municipality regarding by-laws or zoning restrictions that may apply to your proposed location.

  • A Certificate of Accreditation may only be issued to a “bricks and mortar” pharmacy at a specific municipal address. There is no separate class of accreditation for online or internet pharmacies.

    All pharmacies must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act, 1990 and as established by the College. Please refer to Accreditation and Operation of a Pharmacy Guidance for more information and links to the relevant resources.

    An accredited pharmacy may conduct business over the internet according to the College’s Operating Internet Sites Policy. This policy requires the pharmacy’s website to have its accreditation (“license”) number and the name of the Designated Manager so it can be verified by the pubic on the College’s public register.

  • All pharmacies, regardless of the nature of the business or services provided, must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act, 1990 and as established by the College.

    Please refer to Accreditation and Operation of a Pharmacy Guidance for more information and links to relevant resources.

  • The College’s requirement is for the pharmacy to have a separate and distinct patient consultation area in the pharmacy offering ‘acoustical privacy’. This ensures patients can talk to the pharmacist in an area of the pharmacy to discuss their medications or health without being overheard by other customers.

    It is up to the Designated Manager to determine what is appropriate for their space. Once Pharmacy Applications has accepted the completed application, a Community Operations Advisor is assigned to review your floor plan and follow up with you with any concerns.

  • Banner: Banner groups are groups of retail pharmacies similar to franchise groups. They are principally marketing groups that allow for joint advertising and promotion. They are formed for the purpose of providing support to retail pharmacies, which are typically individually owned and not part of a parent company.

    Franchise: A franchise is a method of distributing products or services involving a franchisor, who establishes the brand’s trademark or trade name and a business system. A franchisee pays a royalty and often an initial fee for the right to do business under the franchise name and system. Unlike a chain business, where a parent company owns all the business locations, a franchise is typically owned by separate individuals, who oversee running their own pharmacy.

    The table below lists the known Banners and Franchises currently operating in Ontario.

    Banners in OntarioFranchises in Ontario
    Allied Pharmacists Inc.Jean Coutu
    Care & CureHooper’s Pharmacy
    IDAShoppers Drug Mart
    GuardianThe Medicine Shoppe
    OnPharm-United
    PharmaChoice
    Pharmasave
    Remedy’s Rx
    Rx HealthMed
    Total Health
    Whole Health

    If you do not see your Banner or Franchise listed above, check the list below for examples of corporations/organizations which are not considered a Banner or a Franchise.

    Organizations not considered a Banner or Franchise
    CATP (Canadian Addiction Treatment Pharmacy)
    Costco
    Drug Trading
    Enterprise
    Loblaw
    McKesson
    Metro
    Rexall
    Sobeys
    United Pharmacy Group
    Walmart

  • To change the trading name of a pharmacy, the Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the current trading name, address and accreditation number of the pharmacy, the new name by which the pharmacy will be known to the public and include a copy of the prescription label for the pharmacy with the new trading name. Send all requests to [email protected]

  • To change the dispensing fee for a pharmacy, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the current dispensing fee, the new dispensing fee and the effective date of the change. Send all requests to [email protected].

  • To change the pharmacy’s operating hours, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the new hours of operation and the effective date of the change. Send all requests to [email protected].

  • When a pharmacy is accredited, the Point of Care sign, the Usual & Customary Fee and Notice to Patients signs will be provided by the College after completion of a satisfactory accreditation assessment and are to be posted as soon as possible after they are received.

    Signage for time-delayed safes can be downloaded directly from the Time-Delayed Safes webpage.

    Signage for Remote Dispensing Locations can be accessed via the Checklist for Opening a Remote Dispensing Location Staffed by a Pharmacy Technician.

    To order replacements of any physical signage, please email: [email protected].

  • No. Subscription to a Drug Information Service is optional.

    At a minimum, every pharmacy should have at least one reference in each of the following areas:

    • A Canadian Drug Reference / Compendium
    • A Drug Interaction Publication
    • A Drug Therapy Publication
    • A Patient Counselling Guide

    By removing the Board-approved list of specific references, pharmacy professionals gained the flexibility to select the resources in each area they deem most appropriate to support them in the delivery of patient care. Registrants are also encouraged to assess their practice and select additional references based on the pharmacy’s patient population and the professional services provided. References should be reviewed, evaluated and updated on a regular basis to ensure each remains relevant, current and suitable for its intended purpose: to allow registrants to meet the Standards of Practice.

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