There are two ways to let the College know if you have a concern about the care or services provided by a pharmacist, pharmacy technician or pharmacy in Ontario: report information or file a complaint.
Option 1: Report Information
If you report information:
- The College will assess your concerns and take appropriate action.
- You may be contacted and asked to provide additional information.
- Generally, you will not be engaged in the process and will not be notified of the outcome.
- Your name and the personal health information you provide may become known to the registrant being investigated.
To report information, email [email protected] or phone 1-800-220-1921 ext. 3800.
Option 2: File a Complaint
If you file a complaint, you will be involved in the process and notified of the outcome. It also means:
- Select information about you (including your name) and a copy of your complaint will be provided to the registrant. You cannot make an anonymous complaint.
- You will receive a copy of the complaint decision and reasons.
- You can request a review of the decision by the Health Professions Appeal and Review Board.
Reporting Sexual Abuse
If you are considering providing information about sexual abuse or sexual harassment by a registrant, please review the page on Reporting Sexual Abuse.