Hours of operation are at the discretion of the Designated Manager and not mandated by OCP nor a legislated requirement.
The number of hours a pharmacy is open should be consistent and communicated to the public, who should know when a pharmacist is available to dispense prescriptions or answer questions about medication.
Changes to a pharmacy’s hours should be emailed to pharmacyapplications@ocpinfo.com.
The distance between pharmacies is not mandated by OCP nor a legislated requirement. You may wish to check with your municipality regarding by-laws or zoning restrictions that may apply to your proposed location.
A Certificate of Accreditation may only be issued to a “bricks and mortar” pharmacy at a specific municipal address. There is no separate class of accreditation for online or internet pharmacies.
All pharmacies must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act and as established by the College. Please refer to Accreditation and Operation of a Pharmacy – Guidance for Pharmacy Professionals for more information and links to the relevant resources.
An accredited pharmacy may conduct business over the internet according to OCP’s POLICY – Operating Internet Sites.
All pharmacies, regardless of the nature of the business or services provided, must meet the standards for accreditation and operation, as defined in the Drug and Pharmacies Regulation Act and as established by the College.
Please refer to Accreditation and Operation of a Pharmacy – Guidance for Pharmacy Professionals for more information and links to the relevant resources.
The College’s requirement is for the pharmacy to have a separate and distinct patient consultation area in the pharmacy offering ‘acoustical privacy’. This ensures patients can talk to the pharmacist in an area of the pharmacy to discuss their medications or health without being overheard by other customers.
It is up to the Designated Manager to determine what is appropriate for their space. Once Pharmacy Applications has accepted the completed application, a Community Operations Advisor is assigned to review your floor plan and follow up with you with any concerns.
To change the trading name of a pharmacy, the Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the current trading name, address and accreditation number of the pharmacy, the new name by which the pharmacy will be known to the public and include a copy of the prescription label for the pharmacy with the new trading name.
Send all requests to pharmacyapplications@ocpinfo.com
To change the dispensing fee for a pharmacy, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the current dispensing fee, the new dispensing fee and the effective date of the change.
Send all requests to pharmacyapplications@ocpinfo.com
To change the pharmacy’s operating hours, the Designated Manager or Director Liaison of the pharmacy must submit a written request to the College (attn: Pharmacy Applications & Renewals) detailing the name, address and accreditation number of the pharmacy, the new hours of operation and the effective date of the change.
Send all requests to pharmacyapplications@ocpinfo.com
When a pharmacy is accredited, the Point of Care sign, the Usual & Customary Fee and Notice to Patients signs will be provided by the College after completion of a satisfactory accreditation assessment and are to be posted as soon as possible after they are received. In any other case, signs can be ordered by email: FOS@ocpinfo.com.
No. Revisions to the College’s Required Reference Guide for Ontario Pharmacies, approved at the September 2018 Council meeting, made a subscription to a Drug Information Service optional instead of mandatory. This change occurred along with the approval of the Standards of Operations for Pharmacies in Ontario.
At a minimum, every pharmacy should have at least one reference in each of the following areas:
By removing the Council-approved list of specific references, pharmacy professionals gained the flexibility to select the resources in each area they deem most appropriate to support them in the delivery of patient care. Registrants are also encouraged to assess their practice and select additional references based on the pharmacy’s patient population and the professional services provided. References should be reviewed, evaluated and updated on a regular basis to ensure each remains relevant, current and suitable for its intended purpose: to allow registrants to meet the Standards of Practice.
Contact Pharmacy Applications & Renewals if you have questions or want more information about purchasing, relocating or opening a new pharmacy; changing the name of a Designated Manager; updating the list of staff authorized as narcotic signers; changing the pharmacy’s hours of operation; changing the pharmacy’s dispensing fees; completing the annual renewal; other questions about opening or operating a pharmacy in Ontario.
Email: pharmacyapplications@ocpinfo.com
Phone: 416-962-4861 ext. 3600
Fax: 416-847-8399