Terms of Use

Acceptance of Term

Visitors to the Ontario College of Pharmacists’ (“the College”) website agree to the terms and conditions set out in this Terms of Use Agreement (“Agreement”). By accessing and using this website, you are indicating your acceptance to be bound by this Agreement. If you do not accept this Agreement, you are not authorized to use this website.

The College reserves the right to change this Agreement at any time by updating this page. Use of the website after such changes are posted will signify your acceptance of these revised terms and conditions. You should visit this page periodically to review this Agreement.

Account Registration Obligations

Board Members, applicants, registrants, and stakeholders of the College may be given the option to create an account to use certain password protected areas of this website.

When registering for your account, you agree to provide current, complete and accurate information about yourself, and you agree not to misrepresent your identity.

It is your responsibility to maintain and keep current information about yourself on this website at all times.

You are responsible for the confidentiality of your login information, and you agree to let the College know immediately of any breach or potential breach in the confidentiality of your login information.

Your Identity and Cookies

The College tracks the Internet Protocol (IP) addresses of visitors to this website. Information gathered from logging IP addresses may include the type of browser used, the date and time of a user’s visit, and the pages visited while on the site. A cookie is a small amount of data that may be written onto your hard drive when you visit a site. It identifies you as a previous visitor of the site and is most often used to personalize settings and user preferences.

Cookies are used by websites to determine which pages are visited most often. Sites that require a username and password also use cookies to “remember” visitors as they travel between pages within a restricted area of the site. Each website deploys a unique cookie for every visitor, so one cookie cannot be “read” by another website. The College’s website stores a random string of text in a cookie to track each unique user session on the website. Cookies used by the College’s website do not store any personal information.

The College reserves the right to place pixels generated from social media sites on any of its webpages, and third parties, such as social media channels, may use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target specific communications/ messages.

As well, the College may use email addresses that you give to us to provide you with regulatory messages via social media and other communications channels. To opt out of these messages, please contact the College’s Communications department. You may also refer to social media sites themselves for instructions on how to opt out of communications you see via social media.

You can opt out of some third parties’ interest-based messages through the Do Not Track functionality in your web browser. Additionally, you may opt out through adjusting the settings in the social media accounts you use. For more information about exercising the choice to opt out of the collection of Web viewing data for interest-based communications and other applicable uses, you may visit www.aboutads.info/choices.

Data Security

Any information sent or received over the Internet is generally not secure. Thus, if you communicate with the College using e-mail, the College cannot guarantee the security or confidentiality of any communication to or from our e-mail servers.

However, the College strives to protect your information when you use one of our on-line forms by using Secure Socket Layer (SSL) technology. Information entered on a secure page (identified by ‘https://’ in the web address you see at the top of your browser) is encrypted as it travels on the Internet to our secure servers.

Trademarks and Copyright

The names, graphics and logos on this site are the exclusive property of the College and may not be copied, imitated or used in whole or in part without the prior written consent of the College.

Users of this website may not:

  • use this website in a way that could damage it or the material displayed on it
  • interfere with website security or the security of linked sites
  • disrupt or interfere with another person’s use of the website
  • use this website or the information on it to send any type of mass e-mail
  • sell material from this website or reproduce it for sale without written permission from the College

These restrictions also apply to the use of the College’s corporate logo, including the designed crest and/or wordmark. While the College’s corporate logo is not to be used without prior written consent of the College, pharmacies are permitted to use the Point of Care Symbol, which has become the universal identifier of quality pharmacy care in Ontario. It is a requirement under the Drug and Pharmacies Regulation Act (DPRA) 1990, as well as College standards and policy, that all accredited community pharmacies prominently display OCP’s Point of Care symbol in at least one main public entrance to their pharmacy. As well, an OCP-supplied electronic image of the Point of Care symbol must be posted on the first splash page of any pharmacy website owned and operated by an accredited Ontario pharmacy.

Please visit the College’s Point of Care Symbol page to learn more about permitted and non-permitted uses of the Point of Care symbol and to access the Point of Care Graphic Standards.


Links to Other Websites and Social Media Platforms

Links to other websites and social media platforms are provided as a convenience only. These links do not imply an endorsement or affiliation with the owners of any linked sites or platforms. The College has no control over the content or reliability of any linked sites provided. These sites are the sole responsibility of their owners and operators.

Links from Other Websites and Social Media Platforms

The College permits linking to pages on this website, provided links are opened in a new browser window, so the page can be viewed in its intended context. The College does not permit any linking to its website that misinforms users about the origin and ownership of the College’s web content.

Unless the College tells you otherwise, other websites and social media platforms that link to this website are not associated with us or endorsed by us.

Acceptable Uses

You agree to use this website in a lawful manner, consistent with all relevant local, national and international laws and regulations.

Limitation of Liability

Subject to applicable law, in no event shall the College, or its directors, partners, employees or agents be liable for damages of any kind including, without limitation, any direct, special, indirect, punitive, incidental or consequential damages including, without limitation, any loss or damages in the nature of or relating to lost business, lost savings, lost data and/or lost profits arising from your use of, reliance upon, or inability to use the College’s website or the content available on the site, regardless of the cause and whether arising in contract, tort (including negligence), or otherwise. The foregoing limitation shall apply even if the College knew of or ought to have known of the possibility of such damages.

Disclaimer of Warranties

This website and the content available on the site is provided “as is”. While the College endeavors to provide content that is correct, accurate and timely, no representations or warranties are made regarding this website and/or the content available on the site, including, without limitation, no representation or warranty that (i) the website or content will be accurate, complete, current, timely or suitable for any particular purpose, (ii) that the operation of the website will be uninterrupted or error-free, (iii) that defects or errors in the website or the content will be corrected, (iv) that the website will be free from viruses or harmful components, and (v) that communications to or from the website will be secure and/or not intercepted. You acknowledge and agree that you are using the College’s website at your own risk.

Governing Law and Jurisdiction

By accessing or using the College’s website, you agree that all matters relating to your access to, or use of, the website and its content shall be governed by the laws of the Province of Ontario and the laws of Canada, without regard to conflict of laws principles. You agree and hereby submit to the non-exclusive jurisdiction of the courts of the Province of Ontario with respect to all matters relating to your access to and use of this site.


In the event that any portion of this Agreement is deemed to be invalid or unenforceable, such portion shall be deemed severed. The remaining portions of this Agreement shall remain in full force and effect, without being invalidated in any way.


The College may, in its sole discretion, cancel or terminate your right to use this website, or any part of the site, at any time without notice. In the event that you are notified of such termination, you are no longer authorized to access the website or the part of the website affected by such cancellation or termination. The College shall not be liable to any party for such termination.

Social Media

The Ontario College of Pharmacists (“the College”) uses social media (including but not limited to Facebook, LinkedIn, Twitter, and YouTube) to share information about the College and to communicate with practitioners, members of the public, and other stakeholders.

While the College welcomes user participation and engagement with our content, we reserve the right to edit our posts for clarification or to remove comments at our discretion.

Please also keep in mind that while we strive to reply to messages, please call or email the College for any urgent matters.

Users may have their content deleted or hidden, and/ or may be removed or banned from the College’s social media account(s) if the content they post is: abusive, obscene, uses offensive language, is misleading or false, discusses an ongoing investigation, includes hateful, defamatory or harassing remarks, constitutes spam, advertises services or products, is off-topic, includes personal or confidential information, breaches a law, standard, or rule, is posted without the necessary rights or licenses, encourages conduct that may or would constitute a criminal offence or give rise to civil liability, and/ or are contrary to the principles of the Canadian Charter of Rights and Freedoms.

The submitter of comments and content is fully responsible for the comments and content posted; the College is in no way responsible for such comments and content nor for any information, references, links, opinions, claims, or advice in such comments and content, nor to collect, review, use, update, edit, retain, return, dispose of, share, circulate, act on, consider, or respond to, any such comments and content.

By using any of the College’s social media sites (including without limitation by posting any comment or content), each user agrees to indemnify the College and to hold the College harmless from any liability, loss, damage or expense, including without limitation professional and other fees and expenses, arising out of such user’s use of any of the College’s social media site(s), and any comments or content posted.

The information the College posts on its social media channels should not be considered official College policies or guidance. Users can access official College policies and guidelines on the College website.

Use of the College’s social media sites and their content is at each user’s own risk. All platforms and content is provided “as is.” Users must not rely on any content published on or linked from our social media sites without first making their own enquiries to verify it is accurate, current and complete.

The College follows selected third-party social media accounts including stakeholders, members of the media, and practitioners. The College’s decision to follow or share content and/ or links from a particular user or organization should not be interpreted as endorsement of that user or organization, content of the post or website, or of any organization(s) linked to, or mentioned by the post.

The College recommends that all regulated healthcare professionals watch the e-Learning module, “Pause Before You Post: Social Media Awareness for Regulated Healthcare Professionals” which helps practitioners reflect on their own use of social media in personal and professional practice and establish risk management strategies to help maintain professional reputations and appropriate relationships in practice. Practitioners should adopt all of the best practices outlined in this e-Learning module and should consider them closely before participating on social media.