Step #1: Review the Complaints Process
As well, be sure to watch this short video which will give you an overview of the complaints process and how to file a complaint
Step #2: Complete the Online Complaint Form
Please complete the online complaint form and provide as much detail as you can about your concerns and include the date(s) the incident occurred, the name and location of the pharmacy, and the approximate time(s) the incident(s) occurred.
If you require a paper copy of the complaint form, please contact the Intakes Team at (416) 962-4861 or toll free: 1-800-220-1921 ext. 3800 or email email@example.com and provide your name and address.
Step #3: Provide any supporting evidence
Please forward all supporting information, such as prescription receipts, labels, vials of medication, photos, audio recordings, emails, text messages, or any other evidence related to the nature of your concerns to the coordinates below. Medications will not be returned. Please also provide a phone number where College staff can reach you during the day to discuss the complaints process with you.
Note: If you are filing a complaint on behalf of someone else, we will require the patient to sign a consent form, or you will need to provide supporting documentation authorizing you to act on their behalf (i.e. power of attorney, substitute decision maker, executor of a will, etc.)
Ontario College of Pharmacists
Attention: Intakes, Conduct Operations
483 Huron Street
Toronto, ON M5R 2R4
The Ontario College of Pharmacists is committed to supporting accessibility and will provide accessible formats and communication supports for persons with disabilities, in a timely manner that takes into account the person’s disability. Please contact us at firstname.lastname@example.org for more information or to request support in filing a complaint.