Quality Indicators for Pharmacy

To support its mandate to serve and protect the public, the College is responsible for encouraging continuous quality improvement within the profession of pharmacy. With better data and information, both pharmacy professionals and the College can make evidence-informed decisions to improve the quality of pharmacy care in Ontario.

In order to better understand the impact of pharmacy care on patient outcomes, the College, in partnership with Health Quality Ontario (HQO), have established the first set of quality indicators for community pharmacy in Canada. These indicators will provide the public with a clearer picture of the overall quality of pharmacy care in Ontario and support quality improvement efforts by pharmacy professionals and the College.

The indicators were developed by an expert panel that included patients, practicing pharmacists, academics and other health and system partners, and launched by the College and HQO at a Symposium on Quality Indicators for Pharmacy in June 2019. The full expert panel report can be found here.

In addition, the College has developed a Quality Indicators for Pharmacy leaflet that provides a short summary of the indicators as well as their importance and relevance to pharmacy.

Quality Indicators
Measurement area(s) Indicators
Appropriateness of dispensed medications, medication-related hospital visits and transitions of care

Data for these indicators is now available here.

  1. Percentage of patients who were newly dispensed an opioid prescription greater than 50 mg morphine equivalents per day.*
  2. Hospital visits for opioid poisonings among patients that are actively treated with an opioid prescription.*
  3. Percentage of eligible people who have had a medication review within seven days of discharge home from hospital.*
Patient/Caregiver-Reported Experience

The College is working on a plan to collect patient reported data for these indicators.

  1. My pharmacist helped me understand why I am taking each of my medications.
  2. My pharmacist made sure I understood how to take my medication properly.
  3. My pharmacist made sure I understood what results I might expect from my medication, including any side effects or drug/food interactions that may occur.
  4. My pharmacist helped me understand how to know if my medication is working.


Provider Experience
Data for these indicators is now available here.
  1. My workplace performance goals or targets enable me to provide high quality care to my patients.
  2. My work environment (e.g. staffing) enables me to provide high quality care to my patients.
  3. I have an effective working relationship with health care providers (e.g. prescribers) with whom I collaborate regarding patient care.
  4. Overall, based on your definition of burnout, how would you rate your level of burnout?


*The wording of this indicator has been updated from its original language. For more information, see the FAQs and the version history.