To support its mandate to serve and protect the public, the College is responsible for encouraging continuous quality improvement within the profession of pharmacy. With better data and information, both pharmacy professionals and the College can make evidence-informed decisions to improve the quality of pharmacy care in Ontario.
In order to better understand the impact of pharmacy care on patient outcomes, the College, in partnership with Health Quality Ontario (HQO), have established the first set of quality indicators for community pharmacy in Canada. These indicators will provide the public with a clearer picture of the overall quality of pharmacy care in Ontario and support quality improvement efforts by pharmacy professionals and the College.
Quality indicators already exist in other areas of the health system, such as long-term care and primary care, and a great deal of work has already been done to establish indicators in hospital pharmacy. However, it is relatively new territory for community pharmacy in Ontario, which is why it is the focus of this current indicators work.
The indicators were developed by an expert panel that included patients, practicing pharmacists, academics and other health system stakeholders, and launched by the College and HQO at a Symposium on Quality Indicators for Pharmacy in June 2019. The full expert panel report can be found here.
In addition, the College has developed a Quality Indicators for Pharmacy leaflet that provides a short summary of the indicators as well as their importance and relevance to pharmacy.
|Appropriateness of dispensed medications, medication-related hospital visits and transitions of care
Data for these indicators is now available here.
The College is working on a plan to collect patient reported data for these indicators.
|Provider Experience||The Expert Panel recommended this as an area for further review and refinement before reporting the provider experience and engagement indicators publicly.|