Quality Indicators for Pharmacy

To support its mandate to serve and protect the public, the College actively promotes continuous quality improvement within the profession of pharmacy. With better data and information, both pharmacy professionals and the College can make evidence-informed decisions to improve the quality of care in Ontario.

In 2018, the College partnered with Health Quality Ontario (now Ontario Health) to establish the first set of quality indicators for community pharmacy in Canada. The goal was to better understand the impact of pharmacy care on patient outcomes. This novel measurement initiative laid the groundwork for how we collect and use data.

Although the quality indicators initiative at OCP has come to a close, the foundation it established has expanded to our work in several areas, including business pressures, medication incident reporting and other regulatory priorities outlined in our 2024–2028 strategic plan.

We remain committed to collecting data to understand patient and registrant experiences, inform risk-informed, right-touch regulation and support continuous quality improvement within our scope as a regulator and with the goal of protecting the public.

While resources related to implementation of the quality indicators program have been archived, information on how the program was developed and initial results are available in the following reports:

Contact communications@ocpinfo.com with any questions.

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