File a Complaint
If you have a concern with the care or services provided by a pharmacy professional you may wish to file a formal complaint. Complaints must be received in writing and include as much detail as possible. If you file a complaint, you will be a party throughout the process and receive notification of the outcome. Complaints cannot be anonymous.
If you have a concern about the conduct or competence of a pharmacy professional, you can report information to the College. Information reported should include details of your concerns, the name of the pharmacy professional, as well as your contact information. The College will assess your concerns and take appropriate action. You may be contacted and asked to provide additional information. Generally, you will not be engaged in the process and you will not receive notification of the outcome. During the course of an investigation, your identity may become known to the pharmacy professional being investigated.
Employers, facility operators and all regulated health professionals — including pharmacists and pharmacy technicians — have a mandatory duty to report certain information to the College as outlined in the Regulated Health Professions Act, 1991. Information required to be reported includes suspicion of sexual abuse of a patient, professional misconduct, incapacity and incompetence. This duty is in place to protect patients and contribute to safe and effective pharmacy care. If you are sending a report to the College in accordance with this obligation, you must send it within 30 days of the incident. If you miss the 30-day window, please still send this report as quickly as possible.
A pharmacy professional is required to file a self-report to the College in certain circumstances, including:
- If they have been charged with and/or found guilty of an offence
- If they have had a finding of professional negligence or malpractice
- If they have had a finding of professional misconduct or incompetence by another body that governs a profession inside or outside of Ontario
For assistance filing a written complaint or reporting information to the College, the Intakes Team can be reached at the coordinates below:
Phone: 416-962-4861 ext. 3800
Toll-free: 1-800-220-1921 ext. 3800