Complaints & Reports

There are two ways to let the College know if you have a concern about the care or services provided by a pharmacist, pharmacy technician or pharmacy in Ontario: file a complaint or report information.

If you file a complaint, you will be involved in the process and notified of the outcome. It also means:

  • Your name and a copy of your complaint will be provided to the registrant.
  • You will receive a copy of and be able to comment on the registrant’s response.
  • You will receive a copy of the decision and reasons on the complaint.
  • You can request a review of the decision by the Health Professions Appeal and Review Board.

To file a complaint, follow the steps on the File a Complaint page.

For more information about the process, including how your personal information may be shared, please review the information on the File a Complaint page and the Complaint FAQs.

 

If you report information:

  • The College will assess your concerns and take appropriate action.
  • You may be contacted and asked to provide additional information.
  • Generally, you will not be engaged in the process and will not be notified of the outcome.
  • Your name and the personal health information you provide may become known to the registrant being investigated.

To report information, email concerns@ocpinfo.com or phone 1-800-220-1921 ext. 3800.

 

If you are considering providing information about sexual abuse or sexual harassment by a registrant, please review the page on Providing Information to the College about Sexual Abuse.