- For information on symptoms, how to protect yourself, how to self-isolate, what to do if you have symptoms and how to care for those who are ill, please visit the Ministry of Health’s 2019 Novel Coronavirus (COVID-19) page. Additional resources are available from Public Health Ontario, Government of Canada, and the World Health Organization.
- The Ministry of Health has created a self-assessment tool to determine if you need to seek further care. Please review the self-assessment BEFORE visiting a pharmacy.
- The Centre for Addiction and Mental Health (CAMH) has also put together resources to help people with concerns and questions about the impact of the COVID-19 pandemic on their lives and mental well-being.
- The College developed an infographic you may wish to review: COVID-19: 4 Important Reminders for Patients
- For information on wearing non-medical masks, please see Public Health Ontario’s Guide to Non-Medical Masks and Face Coverings.
If you are a pharmacy professional, please visit the College’s page on COVID-19 for Pharmacy Professionals
As of June 15, 2020, the Ministry of Health lifted the recommended 30-day limit for dispensing Ontario Drug Benefit program medications. Program recipients can return to filling up to 100-day supply at a time from their pharmacy, when appropriate. For more information, please view the Government of Ontario’s news release Ontario Lifting 30-Day Supply Limit on Prescriptions.
Your Pharmacy Care
Here are some important things to know about your care at the pharmacy during the COVID-19 pandemic:
- Pharmacies will be instituting screening of patients for COVID-19 using the latest case definition. This includes active screening (such as over the phone or at the counter) and passive screening (such as posting signage).
- If you screen positive over the phone with pharmacy, and/or are experiencing the symptoms of COVID-19 (such as fever, cough, difficulty breathing), you will be advised to not enter the pharmacy.
- If you screen positive over the phone, pharmacy professionals are required to direct you to call your public health unit or Telehealth: 1-866-797-0000. If you are already in the pharmacy and screen positive, you will be separated from other patients and staff, while the pharmacy professional works with you to notify the public health unit.
- If you are ill or screen positive, but require medication, please call your pharmacy and speak to them about options for obtaining your medication, such as getting someone from outside your household (who has not screened positive) to pick up your medication or arranging for delivery (if available).
- If you are unable to attend an appointment with your prescriber, or are self-isolating, and require a refill of your medication, please contact your pharmacy to speak with your pharmacist as they may be able to assist with renewing your medication to ensure the continuity of your care.
We encourage you to provide as much notice as possible to your pharmacy regarding your medication needs, including notifying pharmacies in advance of your need for a medication refill, and to remain patient as it may take a longer time than normal to process your prescription and receive your medication.