COVID-19 Information for Patients

If you are a pharmacy professional, please visit the College’s page on COVID-19 for Pharmacy Professionals

As of June 15, 2020, the Ministry of Health lifted the recommended 30-day limit for dispensing Ontario Drug Benefit program medications. Program recipients can return to filling up to 100-day supply at a time from their pharmacy, when appropriate. For more information, please view the Government of Ontario’s news release Ontario Lifting 30-Day Supply Limit on Prescriptions.

Your Pharmacy Care

Here are some important things to know about your care at the pharmacy during the COVID-19 pandemic:

  • Pharmacies will be instituting screening of patients for COVID-19 using the latest case definition. This includes active screening (such as over the phone or at the counter) and passive screening (such as posting signage).
    • If you screen positive over the phone with pharmacy, and/or are experiencing the symptoms of COVID-19 (such as fever, cough, difficulty breathing), you will be advised to not enter the pharmacy.
    • If you screen positive over the phone, pharmacy professionals are required to direct you to call your public health unit or Telehealth: 1-866-797-0000. If you are already in the pharmacy and screen positive, you will be separated from other patients and staff, while the pharmacy professional works with you to notify the public health unit.
  • If you are ill or screen positive, but require medication, please call your pharmacy and speak to them about options for obtaining your medication, such as getting someone from outside your household (who has not screened positive) to pick up your medication or arranging for delivery (if available).
  • If you are unable to attend an appointment with your prescriber, or are self-isolating, and require a refill of your medication, please contact your pharmacy to speak with your pharmacist as they may be able to assist with renewing your medication to ensure the continuity of your care.

We encourage you to provide as much notice as possible to your pharmacy regarding your medication needs, including notifying pharmacies in advance of your need for a medication refill, and to remain patient as it may take a longer time than normal to process your prescription and receive your medication.