Designated Manager – Required Signage in a Pharmacy


Published: June 2011

Review Date: 2014

Legislative references:

Additional References:

College Contact: Pharmacy Practice


To clarify the obligations of the designated manager (DM) in ensuring the appropriate signage is in place in the pharmacy.


As defined in the Drug and Pharmacies Regulation Act, 1990 (DPRA) the DM is the pharmacist designated by the owner of the pharmacy, in information provided to the College, as the pharmacist responsible for managing the pharmacy. The DM is a pharmacist in Part A of the register who is responsible for the human resources management in a pharmacy, including the supervision of both professional and lay staff. Part B pharmacists are permitted to supervise registrants in hospitals or health care facilities as managers; however, they remain ‘non-practicing’ pharmacists.

The DM’s responsibilities are equal to that of the person, or the directors of a corporation, who have been issued a certificate of accreditation to ensure that the pharmacy conforms to the requirements set out in legislation and regulations. Where a panel of the Accreditation Committee believes a DM has contravened the provisions of the DPRA, the Committee may refer allegations of proprietary misconduct against the DM for breaches of the DPRA to the Discipline Committee which can make a finding of proprietary misconduct against the DM.

The DM has the same professional practice obligations as all registered pharmacists, and in addition to these, the DM has authority and accountability over decisions affecting the operation of a pharmacy. It is the responsibility of the DM to actively and effectively participate in and monitor the day-to-day management of the pharmacy.


It is in the public interest to ensure that members of the public are informed when the goods and services they are receiving are being provided by accredited pharmacies and licensed registrants of the profession.


The DM is responsible for ensuring that all of the signage required in a pharmacy is appropriately and prominently displayed. As required through legislation and regulation, the following are required to be visible to the public:

  • The College’s point of care symbol;
  • The DM’s name and/or certificate of registration;
  • The notice concerning a customer’s right to request an interchangeable product in the format specified by regulation; and
  • The usual and customary dispensing fee

The DM shall ensure that all pharmacy personnel are identifiable by name and that registrants are clearly distinguished by the public from other pharmacy staff.

Remote Dispensing Location

Where the certificate of accreditation of the pharmacy permits remote dispensing, the DM shall ensure that the following is prominently visible to the public at the remote dispensing location:

  • The College’s point of care symbol;
  • The name, address, telephone number and accreditation number of the pharmacy operating the remote dispensing location and the DM’s name;
  • The location of the patient records for those purchasing medication through the remote dispensing location; and
  • Any notices required through Drug Interchangeability and Dispensing Fee Act, 1990.